[Eril-l] EZ Proxy: Connection Not Private Warning

[Adrian Graham]

Hi, everyone!

Hoping you and your collective brilliance can help me!

About 30+ of our databases, when accessed from off-campus via our EZ Proxy
from our A-Z page <https://library.austincc.edu/eresources/AtoZ.php>, give
a "connection not private" error message. These include titles from
multiple vendors including: JSTOR, AccessScience, ProQuest's Historic New
York Times, and more.

This problem has been ongoing for months, and it seems to have started when
we added a SSL certificate to the server. The vendors are telling me that
something is wrong with our EZ Proxy server's settings. Our IT department,
which manages the EZ Proxy sever, says it's the databases/vendors problem.
I can't seem to get an answer to what exactly is wrong from anyone.

I don't have direct access to the EZ Proxy server, nor do I have access to
the stanza config file. When I need to update stanzas, I have to forward
the suggested changes to an intermediary.

It's been incredibly frustrating trying to get this resolved because,
understandably, our off-campus users often think 1. either our databases
are down or 2. something bad will happen to their device when they see the
"connection not private" warning message. Yes, they can push past the error
to get to the database, but many choose not to.

We've added a message saying, "you might need to accept a security
certificate to use this resource from off-campus," to our A-Z page, but
this isn't a good long-term solution.

Have any of you encountered this sort of thing before w/ EZ Proxy? What
solution (if any?) is there? I've attached a screenshot of the warning
taken from the Chrome browser via my mobile device.

Any help you could give me would be GREATLY appreciated.

Best,

Adrian

-- 
Adrian Graham, MSIS
e-Resources Librarian / Associate Professor
Austin Community College - South Austin Campus
1820 W Stassney LN, Austin, TX 78745
512.223.9179
researchguides.austincc.edu/adriangraham
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