[Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

[Sisler, Seth]

I had considered trying this earlier, and gave it a shot since it worked for others.  Unfortunately, there was not change for better or worse when I removed auth.ebsco.zone.  I get the feeling the fix, if there is one, is in a pre- or post-stanza directive, but I'm not savvy enough to figure out what that may be.

I should note that our institution currently requires users to log in through the proxy both on- and off-campus, therefore all access points to EBSCOhost databases and EDS are proxied.  So I believe all roads to the "create a new account" pass through EZproxy.  I think that means there's not really a work around for us.

- Seth

Seth W. Sisler, MSLS
Electronic Resources Librarian
419 Alden Library | Ohio University
Athens, OH 45701
(740) 593-2694
sislers at ohio.edu<mailto:sislers at ohio.edu>
www.library.ohio.edu<http://www.library.ohio.edu>

From: Roen Janyk <RJanyk at okanagan.bc.ca>
Sent: Tuesday, November 20, 2018 1:08 PM
To: Sisler, Seth <sislers at ohio.edu>; eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Subject: RE: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

On the EDs listserv, it was suggested not to proxy the auth.ebsco.zone domain. If you leave it out of your stanza it fixes the issue. Most users will have authenticated prior to getting to the page. Other institutions have left it out of stanzas and are not having issues with EBSCO login.

Roën


Roën Janyk, BA MLIS
Web Services Librarian
Library Department Chair
Okanagan College
Kelowna, BC
(250) 762-5445 x.4660 | L101A
rjanyk at okanagan.bc.ca<mailto:rjanyk at okanagan.bc.ca>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Sisler, Seth
Sent: Tuesday, November 20, 2018 8:53 AM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

Hmmm, we've been experiencing this same issue for quite some time, and I only just realized it was proxy related.  We don't use WAM though, is there an EZproxy directive similar to this suggestion?  Our current stanza is identical to what EBSCO suggests as of 10/29/18:  https://help.ebsco.com/interfaces/EBSCOadmin/EBSCOadmin_FAQs/set_up_EBSCOhost_in_my_EZproxy_server

I've gotten reports about users not being able to create new accounts since the late summer.  When I reported it then I got a message from EBSCO very similar to what Cindy shared, but no tangible updates since

- Seth

Seth W. Sisler, MSLS
Electronic Resources Librarian
419 Alden Library | Ohio University
Athens, OH 45701
(740) 593-2694
sislers at ohio.edu<mailto:sislers at ohio.edu>
www.library.ohio.edu<http://www.library.ohio.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Rebekah McKinney
Sent: Friday, November 16, 2018 8:00 AM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

I saw something on the Sierra listserv about adding the following line to the WAM Forward Table, and when I did, then it started working for me.


*.ebsco-content.com
Hope this helps.

Thank you,

Rebekah McKinney, MLS | Acting Director of Library Services
[cid:image001.png at 01D3B179.4E8981B0]
One College Park Drive | Saint Louis, MO 63141 | 314.392.2336
 [cid:image002.png at 01D43930.46F594E0]

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Harper, Cynthia
Sent: Thursday, November 15, 2018 8:51 AM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: support at ebsco.com<mailto:support at ebsco.com>
Subject: Re: [Eril-l] Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

Got this reply back from EBSCO:
---------------------------------

Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 3426063 - "SI 182478: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM".
_________________________________________________________________

Hello Cindy,

Thank you for your information.

I was able to duplicate the issue you have reported with the given information.

After investigating the behaviour you reported, I found that this is a known situation currently being worked on by our development team. I have attached your case to the service request and will notify you of any updates as soon as I receive in this direction.

Please let me know if you have any questions or if I can be of any further assistance.

Regards,

...
Technical Support Representative
EBSCO Information Services

From: Harper, Cynthia
Sent: Tuesday, November 13, 2018 3:27 PM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: support at ebsco.com<mailto:support at ebsco.com>
Subject: Still having trouble with EBSCO ebook users creating new EBSCO accounts under WAM

Hello -  We are still seeing the problem with WAM and EBSCO ebooks that the user enters valid data to create a user account, but the CONTINUE button never becomes blue.  We really don't want to de-proxy (de-WAMmy?) the link, because if the user wants to read  the book online without logging in, they can do that under WAM proxy.  Is anyone else still seeing the problem?  We've advertised that we will create the accounts for users,  but I just experienced waiting a long time for the user to get the welcome email.

Cindy
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