[Eril-l] Proquest ebook central full download problem on smartphones

[Karen McElfresh]

I just checked our ProQuest settings and ours also had the "Download from Reader Only" option set to 'Yes'.  I don't remember setting it to that, and I didn't even know it was an option. I'm trying to think of a reason why we wouldn't want to let users download from their mobile devices - am I overlooking something?

Karen McElfresh, MSLS
Resource Management Librarian
The University of New Mexico
Health Sciences Library and Informatics Center
kmcelfresh at salud.unm.edu<mailto:kmcelfresh at salud.unm.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Harper, Cynthia
Sent: Thursday, May 17, 2018 10:50 AM
To: eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Subject: [Eril-l] Proquest ebook central full download problem on smartphones

Was anyone else caught by this problem?


Case Description: I don't know how long this problem has existed, but users are not seeing a READ ONLINE option on their phones, either iOS or Android. They only have the FULL DOWNLOAD and chapter download options. Full Download says "Virginia Seminary wants you to open this book first", and Open Book does not open the book.
----------------------------------------------
5/17 1PM

So glad to hear that this has only occurred since May 9.  I have corrected the setting on our account, I believe, and will test soon to make sure that the download link works from the description page.

Maybe none other of your users had this setting set to "yes", but I suspect it was the default unless we were guided to set it to No by you, since I didn't intentionally set it to Yes.

And you really should email all of your users who have this setting set to "Yes only allow download from reader"
To notify them that this change had turned off access for their smartphone users.

And did you send out a notification on May 9 in a general email?


Cindy Harper
E-services and periodicals librarian
Virginia Theological Seminary
Bishop Payne Library, VTS Box 159
3737 Seminary Road
Alexandria VA 22304
charper at vts.edu<mailto:charper at vts.edu>
703-461-1794


From: Harper, Cynthia
Sent: Wednesday, May 16, 2018 9:59 PM
To: Ebooks Support <ebooksupport at proquest.com<mailto:ebooksupport at proquest.com>>
Subject: Re: 03458319: No READ ONLINE shows on phones

When did this occur? The turning off of the read online?
________________________________
From: noreply at salesforce.com<mailto:noreply at salesforce.com> <noreply at salesforce.com<mailto:noreply at salesforce.com>> on behalf of Ebooks Support <ebooksupport at proquest.com<mailto:ebooksupport at proquest.com>>
Sent: Wednesday, May 16, 2018 6:29:25 PM
To: Harper, Cynthia
Subject: RE: 03458319: No READ ONLINE shows on phones

Hello Cindy,

Thank you for contacting Ebook Technical Support! The "read online" option was recently removed for users accessing on a mobile device. I submitted an enhancement request to our engineering team, requesting that they add a feature that allows libraries that have enabled "download from reader only" to download ebooks on mobile devices. Enhancement requests are reviewed and prioritized by Ebook Central's product managers. Not all enhancement requests are guaranteed to be added to Ebook Central.

You have the option to turn of the "download from reader only" setting. You can do this in LibCentral > Settings > Access Permissions > Default > General > see the "Downloads" heading.

Please let me know if you have any additional feedback about this change, and I will add that to the enhancement request.

Thank you,
<name of support agent>
--
Technical Product Specialist, Ebooks
ProQuest | Seattle, WA | 1-800-521-0600 x74350


--------------- Original Message ---------------
From: ProQuest [noreply at proquest.com]
Sent: 5/16/2018 2:15 PM
To: charper at vts.edu<mailto:charper at vts.edu>
Subject: 03458319: No READ ONLINE shows on phones

Hi! This is an automated response to your request titled - No READ ONLINE shows on phones.

Case Description: I don't know how long this problem has existed, but users are not seeing a READ ONLINE option on their phones, either iOS or Android. They only have the FULL DOWNLOAD and chapter download options. Full Download says "Virgina Seminary wnats you to open this book first", and Open Book does not open the book.

I want you to know that we have received your request.

For Technical Support and Access related inquiries, we will respond within 8 business hours.
For all other inquiries, we will respond in 1-2 business days.

For reference the case number is 03458319 .

Please do not reply back to this email.
 [http://proquestllc.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000000XOy&esid=0181W00000wCc3A]

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