[Eril-l] ScienceDirect access problems?

[Mueth, Sarah]

I had this issue this morning too. Like some others have reported, I had to give the rep our IP addresses again and access was restored promptly.

Sarah
_____________________________________
Sarah Mueth
Coordinator of Serials and Electronic Resources
William Madison Randall Library<https://library.uncw.edu/>
University of North Carolina Wilmington
910-962-2497



From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Barnes, Matthew
Sent: Wednesday, December 12, 2018 10:15 AM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] ScienceDirect access problems?



Hello

I had the same issue this morning (in the UK).  ScienceDirect had some kind of internal fault where they disabled our IPs.  I contacted them by chat and they reinstated them - I had to give them our IP ranges and proxy IP again.  I think other UK institutions had to do this as well.

Thanks


Matthew Barnes
Senior Library Assistant (Acquisitions & E-resources)
Lancaster University Library
Lancashire
LA1 4YH
Tel: 01524-593801
e-mail: m.barnes@<mailto:m.barnes@>lancaster.ac.uk






From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Egan,Noelle
Sent: 12 December 2018 15:10
To: Louis Houle <louis.houle at mcgill.ca<mailto:louis.houle at mcgill.ca>>; 'Larrison, Stephanie' <larrison at txstate.edu<mailto:larrison at txstate.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] ScienceDirect access problems?

Thanks Louis,

I just reported our issue to Elsevier and am awaiting a response, but just weighing in here to let folks know we are also experiencing this issue at Drexel

-------------------------------------------------------------------
Noelle Egan
Online Resources Librarian
Access Services

Drexel University Libraries
Drexel University
3300 Market Street
W. W. Hagerty Library
Philadelphia, PA 19104
Tel: 215.895.2752  |  Fax: 215.895.2070
drexel.edu/library<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.library.drexel.edu%2F&data=01%7C01%7Cmueths%40uncw.edu%7C03861a0025fd43c4fe9408d66044a345%7C2213678197534c75af2868a078871ebf%7C1&sdata=fgYUxxRihSKrBGMsUULYlUhDsIShplCCZhuD1Ka2lEo%3D&reserved=0>

pronouns: she / her / hers


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Louis Houle
Sent: Wednesday, December 12, 2018 9:58 AM
To: 'Larrison, Stephanie' <larrison at txstate.edu<mailto:larrison at txstate.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] ScienceDirect access problems?

We just had the same thing on our side here at McGill. We brought the issue to Elsevier and the access has been re-instated.

Louis

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Larrison, Stephanie
Sent: December-12-18 09:54
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] ScienceDirect access problems?

Just checking if anyone else out there having access problems with ScienceDirect?  We can access the site, but it is not recognizing our entitlements so we are prompted for purchase.  I also can't get into the Admin Tool even when I changed the password.

I've been on hold for a few minutes on the phone.

Thank you,
~Stephanie Larrison
Texas State University

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