[Eril-l] EBSCO off campus?

[Loder, Julie L]

If you have more than one customer id in Ebscohost admin, repeated IPs can cause a conflict. Check to see if your proxy IP is repeated in EH admin on more than one customer id.

As Jean mentions, you may want to be sure that you have a customer id in the URL to avoid this issue. Also, try clearing the browser history. If a user has been using a database on one of the other customer ids with a different set of IPs, it can cause problems logging in later to a different database.

EH tech support is usually pretty good about resolving these issues, if you are still having issues.

Good luck. We have several customer ids and it has caused me some frustration in the past.

Julie

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Sibley, Jean J
Sent: Monday, September 25, 2017 9:50 AM
To: Quagliana, Alisha L <a.quagliana at austin.utexas.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] EBSCO off campus?

Hi Alisha, You might want to check the link for the database. If the URL has changed then that EBSCO login page appears. -- Best, Jean

Jean Sibley
Serials & Electronic Resources Librarian
William & Mary Libraries | The College of William and Mary
P: 757.221.3103 | E: bjsibley at wm.edu<mailto:bjsibley at wm.edu>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Quagliana, Alisha L
Sent: Monday, September 25, 2017 10:36 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] EBSCO off campus?

Hi all-

I'm curious if any of you have encountered issues with your EBSCO databases from off campus?

Specifically, we've had a few users report that when they try going to an EBSCO database through a proxied link they get taken directly to the EBSCO login page and completely skip our proxy login page.

Anyone run into this before?

Thanks-
Alisha

Alisha Quagliana
Head of Resource Management & Discovery
The University of Texas at Austin  | UT Libraries
512.495.4660  |  alishaq at austin.utexas.edu<mailto:alishaq at austin.utexas.edua>


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