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<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">If you have more than one customer id in Ebscohost admin, repeated IPs can cause a conflict. Check to see if your proxy IP is repeated in EH admin on more than one customer id.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">As Jean mentions, you may want to be sure that you have a customer id in the URL to avoid this issue. Also, try clearing the browser history. If a user has been using a database on one of the
other customer ids with a different set of IPs, it can cause problems logging in later to a different database.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">EH tech support is usually pretty good about resolving these issues, if you are still having issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Good luck. We have several customer ids and it has caused me some frustration in the past.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D">Julie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Sibley, Jean J<br>
<b>Sent:</b> Monday, September 25, 2017 9:50 AM<br>
<b>To:</b> Quagliana, Alisha L <a.quagliana@austin.utexas.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EBSCO off campus?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Alisha, You might want to check the link for the database. If the URL has changed then that EBSCO login page appears. -- Best, Jean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">Jean Sibley<u><o:p></o:p></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">Serials & Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">William & Mary Libraries | The College of William and Mary<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#00B050">P: 757.221.3103 | E:
<a href="mailto:bjsibley@wm.edu">bjsibley@wm.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Quagliana, Alisha L<br>
<b>Sent:</b> Monday, September 25, 2017 10:36 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] EBSCO off campus?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all-<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m curious if any of you have encountered issues with your EBSCO databases from off campus?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Specifically, we’ve had a few users report that when they try going to an EBSCO database through a proxied link they get taken directly to the EBSCO login page and completely skip our proxy login page.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anyone run into this before?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks-<o:p></o:p></p>
<p class="MsoNormal">Alisha<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#5A6D76"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#5A6D76">Alisha Quagliana</span></b><span style="color:#5A6D76"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#5A6D76">Head of Resource Management & Discovery<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#BF5700">The University of Texas at Austin
</span><span style="color:#5A6D76">| UT Libraries <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#5A6D76">512.495.4660 | </span><a href="mailto:alishaq@austin.utexas.edua"><span style="color:#5B9BD5">alishaq@austin.utexas.edu</span></a><span style="color:#5A6D76"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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