[Eril-l] What is the significance of RefWorks moving to Ex Libris?

[Melissa Belvadi]

Hi, all. We are a RefWorks customer and a Proquest database and ebook
customer but have not had any business with any of the Ex Libris product
family. All I know is that Ex Libris is also owned by Proquest.
So I'm not sure how to take the announcement we got this morning.

Do any of you have any ideas of what this will mean?

Has Ex Libris customer support and invoicing remained very separate from
the rest of Proquest? If so, do you Ex Libris customers think this portends
improvements in those services for RefWorks?

I've always thought that RefWorks tech support was excellent, far better
than the rest of Proquest, and am a bit concerned about that aspect.

Melissa


---------- Forwarded message ----------
From: RefWorks <refworks at exlibrisgroup.com>
Date: Tue, Oct 31, 2017 at 11:36 AM
Subject: RefWorks Joins Ex Libris
To: kmears at upei.ca



*   RefWorks Update *

Dear Colleague,

We are pleased to inform you that RefWorks is now part of Ex Libris, a
ProQuest company. Aligning with the full suite of Ex Libris solutions for
researchers will help us accelerate the development of RefWorks, combining
Ex Libris' library experience, development expertise, and close community
collaboration with the deep domain knowledge of the RefWorks team.

The RefWorks team remains in place as part of the Ex Libris organization.
Todd Vaccaro continues to lead RefWorks product management, and remains the
focal point for the RefWorks customer community.

*What should you expect?*

Over the next few months, we will be working hard to provide you with:

   - Fast delivery of improvements through timely product releases
   - Tighter integration with discovery, research, and learning tools,
   leading to greater value and efficiency for RefWorks users
   - Increased engagement and communication with customers and more ways
   for you to take part in the RefWorks community.

The RefWorks development team is focused on providing you with the highest
quality product. Our priority is to accelerate the development of New
RefWorks, and close existing functional gaps. If you are on Legacy
RefWorks, no need to worry: there is no required migration to New RefWorks.

Stay tuned for future announcements on upcoming webinars.

If you would like to take an active role, please join our community site
<http://r20.rs6.net/tn.jsp?f=001s10Jzf6FLDABfTr_JFC02ereShNPYOgQaWqBZEIekV5VsRNDxL6kUvYcHWT1A1iRaVjNQ-G1Jpju2wmOI3gAvK-Gjy_1S3tn-7WlMOSHyKwj-GShKyUE01FGdTNAXx33g8VRAWFcHgt7XIOt9uG_5nJBCpdGe18HdN3NKPo5iwX62aeJP-Fby6Y0lH6Yy9S6&c=jVQnIEyUxqPFtAyxGS_gMTdS5ACzT8S72CI4dtfMFJH6zdb5Fd1o6g==&ch=aS1VhAbvGWMAjHHhooUyjLW3vQai9rjCbcrwftbgU5v7ZfMRxD2Lgw==>
 and consider participating in our customer development panel by sending
your contact information to Todd Vaccaro <Todd.Vaccaro at proquest.com>.

On behalf of the entire Ex Libris family, we are delighted to welcome our
RefWorks customers.

Best regards,

*Shlomi Kringel*
Corporate VP, Ex Libris
*Yuval Kiselstein*
VP Product Management
*Todd Vaccaro*
Product Management Lead





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-- 
*Kim Mears*, MLIS, AHIP
Health Sciences and Scholarly Communications Librarian
Robertson Library
University of Prince Edward Island
902-566-0453 <(902)%20566-0453>| kmears at upei.ca
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