<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Hi, all. We are a RefWorks customer and a Proquest database and ebook customer but have not had any business with any of the Ex Libris product family. All I know is that Ex Libris is also owned by Proquest.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">So I'm not sure how to take the announcement we got this morning.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Do any of you have any ideas of what this will mean?</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Has Ex Libris customer support and invoicing remained very separate from the rest of Proquest? If so, do you Ex Libris customers think this portends improvements in those services for RefWorks? </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">I've always thought that RefWorks tech support was excellent, far better than the rest of Proquest, and am a bit concerned about that aspect.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Melissa</div><div class="gmail_quote"><br><div dir="ltr"><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">RefWorks</b> <span dir="ltr"><<a href="mailto:refworks@exlibrisgroup.com" target="_blank">refworks@exlibrisgroup.com</a>></span><br>Date: Tue, Oct 31, 2017 at 11:36 AM<br>Subject: RefWorks Joins Ex Libris<br>To: <a href="mailto:kmears@upei.ca" target="_blank">kmears@upei.ca</a><br><br><br>
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<div><strong><strong style="color:#ffffff;font-size:24px"><br></strong></strong></div>
<div><strong><strong style="color:#ffffff;font-size:24px"> RefWorks Update </strong></strong></div>
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<div><br><div>Dear Colleague,</div><div><br><div>
<div><span style="font-size:12pt;font-family:Helvetica,sans-serif">We are pleased to inform you that RefWorks is now part of Ex Libris, a ProQuest company. Aligning with the full suite of Ex Libris solutions for researchers will help us accelerate the development of RefWorks, combining Ex Libris' library experience, development expertise, and close community collaboration with the deep domain knowledge of the RefWorks team.</span></div>
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<div>The RefWorks team remains in place as part of the Ex Libris organization. Todd Vaccaro continues to lead RefWorks product management, and remains the focal point for the RefWorks customer community.</div>
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<div><b>What should you expect?</b></div>
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<div>Over the next few months, we will be working hard to provide you with:</div>
<ul><li>Fast delivery of improvements through timely product releases </li><li>Tighter integration with discovery, research, and learning tools, leading to greater value and efficiency for RefWorks users</li><li>Increased engagement and communication with customers and more ways for you to take part in the RefWorks community. </li></ul>
<div><span style="font-size:12pt">The RefWorks development team is focused on providing you with the highest quality product. Our priority is to accelerate the development of New RefWorks, and close existing functional gaps. If you are on Legacy RefWorks, no need to worry: there is no required migration to New RefWorks.</span></div>
<div><span> </span></div>
<div>Stay tuned for future announcements on upcoming webinars.</div>
<div> </div>
<div>If you would like to take an active role, please join our <a shape="rect" href="http://r20.rs6.net/tn.jsp?f=001s10Jzf6FLDABfTr_JFC02ereShNPYOgQaWqBZEIekV5VsRNDxL6kUvYcHWT1A1iRaVjNQ-G1Jpju2wmOI3gAvK-Gjy_1S3tn-7WlMOSHyKwj-GShKyUE01FGdTNAXx33g8VRAWFcHgt7XIOt9uG_5nJBCpdGe18HdN3NKPo5iwX62aeJP-Fby6Y0lH6Yy9S6&c=jVQnIEyUxqPFtAyxGS_gMTdS5ACzT8S72CI4dtfMFJH6zdb5Fd1o6g==&ch=aS1VhAbvGWMAjHHhooUyjLW3vQai9rjCbcrwftbgU5v7ZfMRxD2Lgw==" alt="http://refworkscommunity.ning.com/" target="_blank">community site</a><span> </span>and consider participating in our customer development panel by sending your contact information to <a shape="rect" href="mailto:Todd.Vaccaro@proquest.com" target="_blank">Todd Vaccaro</a>.</div>
<div> </div>
<div>On behalf of the entire Ex Libris family, we are delighted to welcome our RefWorks customers.</div>
<br><div>Best regards,</div><div> </div><table style="border:none;padding:px;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td style="padding:0cm 5.4pt;width:155.8pt;font-size:12pt;font-family:Helvetica,Calibri,Arial,sans-serif" valign="top" width="208" rowspan="1" colspan="1">
<div><strong>Shlomi Kringel</strong></div>
<div>Corporate VP, Ex Libris</div>
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<div><strong>Yuval Kiselstein</strong></div>
<div>VP Product Management</div>
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<div style="font-size:12pt;font-family:Helvetica,Calibri,Arial,sans-serif"><strong>Todd Vaccaro</strong></div>
<div><span style="font-size:12pt;font-family:Helvetica,Calibri,Arial,sans-serif">Product Management Lead</span><br></div>
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