[Eril-l] Google-based, open source ticketing system testers wanted!

[Meghan Burke]

Do you still use email to communicate/track access issues and internal
requests?  Wish there was a better way?

Our library is looking to improve our library ticketing system with the
eventual goal of making the code available in an open-access repository.

The system, created with Google apps (see screenshot below), is highly
customiz-able and used for a variety of purposes within our library from
tracking electronic resource access problems to marketing team requests.

We are looking for a few libraries who may be interested in trying out the
system themselves and providing us feedback for improvement.

If you are interested, please contact me off-list at mburke at marymount.edu

Thank you!



-- 
Meghan Burke, Assistant Professor
Metadata/Electronic Resources Librarian
Emerson G. Reinsch Library, Marymount University
703-284-1534 <(703)%20284-1534>



-- 
Meghan Burke, Assistant Professor
Metadata/Electronic Resources Librarian
Emerson G. Reinsch Library, Marymount University
703-284-1534
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