[Eril-l] LexisNexis contact

[Beth M. Johns]

We just cancelled our subscription, but when we had a problem last year, I started with our sales rep. It's not a really practical way to work like that though. I suggest calling too.




Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library


________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Sanabria, Sarah Haight <shaight at mail.smu.edu>
Sent: Friday, July 28, 2017 9:28 AM
To: Peri, Nina M.; 'Vickie Kline'; 'Pamela L Contakos'
Cc: 'eril-l at lists.eril-l.org'
Subject: Re: [Eril-l] LexisNexis contact


And, make sure you have your account number handy, or the name of the person who set up your institutional account.  In my experience, it hasn’t been support dedicated to institutional subscriptions, and they seem to deal more with individual users.  I had to give them the name of a person who’d been retired for many years to discuss our account with anyone.  I also second the recommendation to call, because they’ll probably ignore anything that comes in via email or their hidden web form.



Good luck.



Sarah



Sarah Haight Sanabria

Electronic Resources & Serials Librarian

Interim co-director, Technology Services

Central University Libraries

Southern Methodist University

P.O. Box 750135

Dallas, Texas 75275-0135

voice: 214-768-3646

fax: 214-768-2337



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Peri, Nina M.
Sent: Friday, July 28, 2017 8:25 AM
To: 'Vickie Kline' <vkline at ycp.edu>; 'Pamela L Contakos' <P.Contakos at mcla.edu>
Cc: 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] LexisNexis contact



You can try - academicsupport at lexisnexis.com<mailto:academicsupport at lexisnexis.com>



Good  luck.



Nina Peri

Collection Development Librarian for Licensed Resources

nperi at fairfield.edu<mailto:nperi at fairfield.edu>

203-254-4000 ext. 2039

To learn more about DigitalCommons at Fairfield click here<http://librarybestbets.fairfield.edu/digitalcommons>



From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Vickie Kline
Sent: Friday, July 28, 2017 9:22 AM
To: Pamela L Contakos <P.Contakos at mcla.edu<mailto:P.Contakos at mcla.edu>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] LexisNexis contact



This was my last experience with them...



You have to call them.   Request a case number and the address to a  secret support website.  Without an existing case number, their support site ignores incoming messages.



I wish I was making this up.



Vickie Kline



On Fri, Jul 28, 2017 at 8:57 AM, Pamela L Contakos <P.Contakos at mcla.edu<mailto:P.Contakos at mcla.edu>> wrote:

Does anyone have an email address for Lexis Nexis Academic support? All I can find is a phone number and I’d rather just email them.



Thanks.



Pamela Contakos
Digital Services Librarian
Freel Library, Massachusetts College of Liberal Arts (MCLA)
phone: 413.662.5542<tel:(413)%20662-5542>
Twitter: @elalibrarian<https://twitter.com/elalibrarian>



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--

Vickie L. Kline                vkline at ycp.edu<mailto:vkline at ycp.edu>
Systems Librarian           Phone:  717-815-1459
Associate Professor        FAX:    717-849-1608

Library and Technology Services
York College of PA
York, PA 17403-3651

"If we knew what it was we were doing, it would
not be called research, would it?"

   -Albert Einstein
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