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<p>We just cancelled our subscription, but when we had a problem last year, I started with our sales rep. It's not a really practical way to work like that though. I suggest calling too. </p>
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<p>Beth M. Johns, MLIS</p>
<p>E-Resources Librarian</p>
<p>Saginaw Valley State University</p>
<p>Melvin J. Zahnow Library<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Sanabria, Sarah Haight <shaight@mail.smu.edu><br>
<b>Sent:</b> Friday, July 28, 2017 9:28 AM<br>
<b>To:</b> Peri, Nina M.; 'Vickie Kline'; 'Pamela L Contakos'<br>
<b>Cc:</b> 'eril-l@lists.eril-l.org'<br>
<b>Subject:</b> Re: [Eril-l] LexisNexis contact</font>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">And, make sure you have your account number handy, or the name of the person who set up your institutional account. In my experience, it hasn’t been support dedicated to institutional
subscriptions, and they seem to deal more with individual users. I had to give them the name of a person who’d been retired for many years to discuss our account with anyone. I also second the recommendation to call, because they’ll probably ignore anything
that comes in via email or their hidden web form.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Good luck.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Sarah</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Sarah Haight Sanabria</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Electronic Resources & Serials Librarian</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Interim co-director, Technology Services</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Central University Libraries</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Southern Methodist University</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">P.O. Box 750135</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Dallas, Texas 75275-0135</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">voice: 214-768-3646</span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">fax: 214-768-2337</span><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"></span></p>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Peri, Nina M.<br>
<b>Sent:</b> Friday, July 28, 2017 8:25 AM<br>
<b>To:</b> 'Vickie Kline' <vkline@ycp.edu>; 'Pamela L Contakos' <P.Contakos@mcla.edu><br>
<b>Cc:</b> 'eril-l@lists.eril-l.org' <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] LexisNexis contact</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">You can try -
</span><span style="font-family:"Segoe UI",sans-serif"><a href="mailto:academicsupport@lexisnexis.com" title="Click to follow link: mailto:academicsupport@lexisnexis.com" style="color: blue; text-decoration: underline;"><span style="color:black">academicsupport@lexisnexis.com</span></a></span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Good luck.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:14.0pt; font-family:"Monotype Corsiva"; color:black">Nina Peri</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Collection Development Librarian for Licensed Resources</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"><a href="mailto:nperi@fairfield.edu" style="color: blue; text-decoration: underline;">nperi@fairfield.edu</a></span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">203-254-4000 ext. 2039</span></p>
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<i><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">To learn more about DigitalCommons@Fairfield click
</span></i><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"><a href="http://librarybestbets.fairfield.edu/digitalcommons" style="color: blue; text-decoration: underline;"><i>here</i></a><b></b></span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l [<a href="mailto:eril-l-bounces@lists.eril-l.org" style="color: blue; text-decoration: underline;">mailto:eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>Vickie Kline<br>
<b>Sent:</b> Friday, July 28, 2017 9:22 AM<br>
<b>To:</b> Pamela L Contakos <<a href="mailto:P.Contakos@mcla.edu" style="color: blue; text-decoration: underline;">P.Contakos@mcla.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" style="color: blue; text-decoration: underline;">
eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] LexisNexis contact</span></p>
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<span style="font-family:"Arial",sans-serif">This was my last experience with them...</span></p>
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<span style="font-family:"Arial",sans-serif">You have to call them. Request a case number and the address to a secret support website. Without an existing case number, their support site ignores incoming messages.</span></p>
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<span style="font-family:"Arial",sans-serif">I wish I was making this up.</span></p>
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<span style="font-family:"Arial",sans-serif">Vickie Kline</span></p>
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On Fri, Jul 28, 2017 at 8:57 AM, Pamela L Contakos <<a href="mailto:P.Contakos@mcla.edu" target="_blank" style="color: blue; text-decoration: underline;">P.Contakos@mcla.edu</a>> wrote:</p>
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Does anyone have an email address for Lexis Nexis Academic support? All I can find is a phone number and I’d rather just email them.</p>
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Thanks.</p>
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<span style="color:#1F497D">Pamela Contakos<br>
Digital Services Librarian<br>
Freel Library, Massachusetts College of Liberal Arts (MCLA)<br>
phone: <a href="tel:(413)%20662-5542" target="_blank" style="color: blue; text-decoration: underline;">
413.662.5542</a> </span><br>
<span style="color:#1F497D">Twitter: <a href="https://twitter.com/elalibrarian" target="_blank" style="color: blue; text-decoration: underline;">
@elalibrarian</a></span></p>
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_______________________________________________<br>
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<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank" style="color: blue; text-decoration: underline;">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a></p>
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<p>Vickie L. Kline <a href="mailto:vkline@ycp.edu" target="_blank" style="color: blue; text-decoration: underline;">vkline@ycp.edu</a><br>
Systems Librarian Phone: 717-815-1459<br>
Associate Professor FAX: 717-849-1608 </p>
<p>Library and Technology Services<br>
<span style="font-size:9.5pt">York College of PA<br>
York, PA 17403-3651</span></p>
<p>"If we knew what it was we were doing, it would<br>
not be called research, would it?"</p>
<p> -Albert Einstein</p>
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