[Eril-l] LexisNexis contact

[Peri, Nina M.]

You can try - academicsupport at lexisnexis.com<mailto:academicsupport at lexisnexis.com>

Good  luck.

Nina Peri
Collection Development Librarian for Licensed Resources
nperi at fairfield.edu<mailto:nperi at fairfield.edu>
203-254-4000 ext. 2039
To learn more about DigitalCommons at Fairfield click here<http://librarybestbets.fairfield.edu/digitalcommons>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Vickie Kline
Sent: Friday, July 28, 2017 9:22 AM
To: Pamela L Contakos <P.Contakos at mcla.edu>
Cc: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] LexisNexis contact

This was my last experience with them...

You have to call them.   Request a case number and the address to a  secret support website.  Without an existing case number, their support site ignores incoming messages.

I wish I was making this up.

Vickie Kline

On Fri, Jul 28, 2017 at 8:57 AM, Pamela L Contakos <P.Contakos at mcla.edu<mailto:P.Contakos at mcla.edu>> wrote:
Does anyone have an email address for Lexis Nexis Academic support? All I can find is a phone number and I’d rather just email them.

Thanks.

Pamela Contakos
Digital Services Librarian
Freel Library, Massachusetts College of Liberal Arts (MCLA)
phone: 413.662.5542<tel:(413)%20662-5542>
Twitter: @elalibrarian<https://twitter.com/elalibrarian>


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--

Vickie L. Kline                vkline at ycp.edu<mailto:vkline at ycp.edu>
Systems Librarian           Phone:  717-815-1459
Associate Professor        FAX:    717-849-1608

Library and Technology Services
York College of PA
York, PA 17403-3651

"If we knew what it was we were doing, it would
not be called research, would it?"

   -Albert Einstein
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