[Eril-l] Science Direct -- 504 gateway timeout

[Beth M. Johns]

We use WAM too.


As an FYI, Elsevier did respond that there was a problem with the 504 error, but they thought they fixed it. Not at our end though.


Thanks for the responses!  We can get to it on campus by removing the proxy URL so at least users can call and ask us to send the article they need.


Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library


________________________________
From: DeRosa, Kimberly <KIMBERLY.DEROSA at UCDENVER.EDU>
Sent: Friday, February 10, 2017 9:54 AM
To: Beth M. Johns; ERIL-L
Subject: RE: Science Direct -- 504 gateway timeout


Hi Beth,



We are receiving a 504 Gateway Timeout error as well, with the error saying:

The proxied resource, www.sciencedirect.com is not responding.



What type of proxy does your library use?

We currently use WAM.



Kimberly DeRosa, MLIS

Serials Manager

Auraria Library

1100 Lawrence Street, Denver, CO 80204

kimberly.derosa at ucdenver.edu<mailto:kimberly.derosa at ucdenver.edu>

Serving the University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver on one campus.







From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Beth M. Johns
Sent: Friday, February 10, 2017 7:21 AM
To: ERIL-L <eril-l at lists.eril-l.org>
Subject: [Eril-l] Science Direct -- 504 gateway timeout



I've reported this to Elsevier on Wednesday and they are working on it, but out of curiosity, is anyone else experiencing a 504 gateway timeout with Science Direct?  This has been ongoing for 2 days now. I'm trying to track down the source of the problem, especially if it's at our end. We've had intermittent issues lately with proxied resources. Thanks in advance.



Beth M. Johns, MLIS

E-Resources Librarian

Saginaw Valley State University

Melvin J. Zahnow Library
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