[Eril-l] '400 Bad Request' / 'Please clear cookies and try again'

[Pamela L Contakos]

We are also running into this quite frequently as well, particularly with Chrome and our Gale databases. I would love to hear if anyone has any suggestions on how to cut down on this.

Pamela Contakos
Digital Services Librarian
Freel Library, Massachusetts College of Liberal Arts (MCLA)
phone: 413.662.5542<tel:(413)%20662-5542>
Twitter: @elalibrarian<https://twitter.com/elalibrarian>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of McNally, Ryan
Sent: Thursday, August 03, 2017 4:03 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] '400 Bad Request' / 'Please clear cookies and try again'

Hello,

Over the past two months, we are having a noticeable increase of problem reports regarding '400 Bad Request' errors and other glitches that are solved by telling the user to clear their cookies and try again.

These are easily fixed but the frequency is alarming and I worry how many research attempts are abandoned rather than reported. It seems to happen mostly with Chrome, but that may be just because it's our users' favorite browser.

Is anyone doing anything at the administration level to curb these? We could encourage people to use incognito windows but I'd rather find a simpler solution.

Thanks,
Ryan

Ryan McNally
E-Resource Technology Coordinator
Snell Library
Northeastern University
360 Huntington Avenue, SL 260
Boston MA 02115
617.373.8216
r.mcnally at northeastern.edu<mailto:r.mcnally at northeastern.edu>

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