[Eril-l] New RefWorks accounts and edit record failure consistent problem

[Melissa Belvadi]

Hi, all. We think we've isolated the problem to the fact that we were
running our New RefWorks links through ezproxy.  NR doesn't really need it,
but since the legacy one did, we just got used to having our
Refworks-related links proxied. We're going to remove that and see if the
problem goes away.

Melissa

On Thu, Oct 27, 2016 at 10:44 AM, Melissa Belvadi <mbelvadi at upei.ca> wrote:

> Hi, all.
> This is for those who have started to use the New RefWorks, and relates to
> accounts that are created entirely as NR accounts, not migrated from old
> accounts.
>
> It suddenly struck me that every single account I've helped new students
> create, every one, starts off with the function to edit records broken, and
> they have to email RefWorks support to get it fixed.
>
> I am wondering if others are seeing this, or if there could be something
> wrong with UPEI's institutional account that could be causing this
> corruption in new accounts.
>
> Here is the precise workflow:
>
> Student comes to appointment with me to set up and learn how to use
> RefWorks for the first time.
> We do everything on their own laptop, because I plan to include
> Write-n-Cite installation as part of the session. We're on the campus
> student wireless network, so unproxied.
>
> We start with creating the new account.  There are no errors in that
> process.
> We leave that tab open.
> We open a new tab to our Ebsco Discovery Service and do a sample search to
> select some records.
> We use EDS's function to export a bunch of selected records to the New
> RefWorks.
> This creates a new open RefWorks tab even though we had left the original
> one open, so I close the original tab so we can keep working in the new tab.
> I explain about APA and capitalization, and we immediately click on one of
> the citations that needs the article title capitalization fixed. We click
> on the little pencil at the far right to edit it.
> This opens the editing sidebar on the right.
> We fix the capitalization in the title, then click on Save at the top of
> that sidebar.
> We get at the top centre of the window the message in a red and white
> banner:
> *"Sorry something went wrong. Please try again."*
>
> Trying again does absolutely no good.  We are unable to save the editing
> changes.
>
> We send Support an email.
>
> I don't hear back from the student later, so I don't know if that gets the
> problem resolved or not.
>
> I haven't had a single new student that I have NOT had this problem with.
>
> Are others seeing this problem?
>
> Has anyone found out if there's something that can be done to avoid it or
> solve it without involving RefWorks Support?
>
> --
> Melissa Belvadi
> Collections Librarian
> University of Prince Edward Island
> mbelvadi at upei.ca 902-566-0581
>
>
>


-- 
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca 902-566-0581
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