[Eril-l] Intermittent Access Issues with EBSCOhost

Thu Mar 3 04:34:34 PST 2016

I was starting to think this was just happening with us.
Our access had issues (same error) on Sunday night, Monday Night, and Wednesday Night for roughly 3 hrs at a time. I put in a case with EBSCO on Tuesday to see if they could confirm the nature of the outages.
You’re not alone.

--

Timothy Siegel '08
Systems Librarian
Jerry Falwell Library

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Liberty University  |  Training Champions for Christ since 1971

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of "Hektner, Kristin" <Kristin.Hektner at capella.edu<mailto:Kristin.Hektner at capella.edu>>
Date: Thursday, March 3, 2016 at 7:18 AM
To: "'eril-l at lists.eril-l.org<mailto:'eril-l at lists.eril-l.org>'" <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Intermittent Access Issues with EBSCOhost

For the past week we have been experiencing intermittent access issues with the EBSCOhost databases. The outages mainly occur in the evenings and on the weekends.  Our IT department has run a variety of tests and poured over various log files, and they don’t believe the issue is on our end. Has anyone received a Connection refused by search.ebschost.com, please try again later error in the past week? If so, have you found a solution to the problem?

We are working with EBSCO, but so far they have not been able to identify the source of the problem.

Thank you.
Kristin Hektner
Electronic Resources Librarian

Direct Line: 612.977.5938
Toll Free: 1.888.CAPELLA (1.888.227.3552) ext. 5938
E-mail: kristin.hektner at capella.edu<mailto:kristin.hektner at capella.edu>

Capella University
Capella Tower
225 South 6th Street, 9th Floor
Minneapolis, MN 55402
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