[Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Fri Feb 19 06:24:29 PST 2016

Changing the title-level journal URL to https:// works.  However, once there, clicking through to the archive does not work.  So we can't see any content but the current issue.  I reported this using the jnlorders at oup.com<mailto:jnlorders at oup.com> address, as instructed, and got a canned "we received your message and will get back to you within 48 hours" reply.

Betty Landesman
Head of Technical Services and Content Management
Langsdale Library
Learning Commons 3rd Floor, Room 330B
University of Baltimore
1415 Maryland Avenue
Baltimore, MD 21201
Phone: 410-837-4204
Fax: 410-837-4319
E-mail: blandesman at ubalt.edu

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Erin Gallagher
Sent: Thursday, February 18, 2016 4:19 PM
To: Bhatt, Anjana <abhatt at fgcu.edu>; Athena Hoeppner <athena at ucf.edu>; eril-l at lists.eril-l.org; patricia.hudson at oup.com
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Hear, hear!  Instead of sharing news of this impending change, we found out about it when our users couldn't access Oxford content, with no chance for proactive measures.  And talk of a "solution" leaves us unclear as to whether we need to make local fixes or if Oxford is working on it.  This was poorly handled.
Erin

Erin Gallagher
Electronic Resources & Serials Librarian
Olin Library
Rollins College
1000 Holt Avenue
Winter Park, FL 32789
egallagher at rollins.edu<mailto:egallagher at rollins.edu>
(407) 975-6431

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bhatt, Anjana
Sent: Thursday, February 18, 2016 4:14 PM
To: Athena Hoeppner; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>; patricia.hudson at oup.com<mailto:patricia.hudson at oup.com>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Athena is so right about the browser and other issues...and on top of these problems, they are claiming that the change is working for most of their customers and only some libraries are effected.

Thanks & Regards.
Anjana.

Anjana  H. Bhatt
University Librarian (Electronic Resources)
Florida Gulf Coast University Library<http://library.fgcu.edu/>
10501 FGCU Boulevard South
Fort Myers, FL 33965-6501
Office Location: Library West 236
Phone: 239-590-7634<tel:239-590-7634>, Fax: 239-590-7609<tel:239-590-7609>, E-mail: abhatt at fgcu.edu<mailto:abhatt at fgcu.edu>
http://library.fgcu.edu/FAC/abhatt/bhatt.htm
FGCU library provide services that support student pursuits for academic success and faculty endeavors for knowledge creation and classroom instruction.

Florida has a very broad public records    law.  As a result, any written communication created or received by Florida Gulf Coast University employees is subject to disclosure to the public and the media, upon request, unless otherwise exempt.  Under Florida law, e-mail addresses are public records.  If you do not want your email address released in response to a public records request, do not send electronic mail to this entity.  Instead, contact this office by phone or in writing.

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Athena Hoeppner
Sent: Thursday, February 18, 2016 4:09 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>; patricia.hudson at oup.com<mailto:patricia.hudson at oup.com>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

It seems that Oxford created a problem that affects the majority (if not all) of their customers, but is responding as if it were a problem caused by individual browsers and institutional settings.

This sentence troubles me because it may mislead libraries into hunting for the Oxford Journals SSL certificate or trying to "set up [the certificate] for Oxfordjournals.org":
the institution will need to have an SSL certificate installed and set-up for the Oxfordjournals.org domain

Typically, libraries will have an SSL certificate for their EZproxy.  They would then put the appropriate vendor stanza in the config.txt file.  We at UCF have a SSL certificate and access many eResources that use SSL/https. They did not give us any problems, even during their transition from http to https.

I implore Oxford to find a solution that works for their customers. This is not a library-by-library problem.

Athena

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Shirley Ainsworth
Sent: Thursday, February 18, 2016 2:40 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

OUP links do not work from Pubmed, Scopus nor Web of Science, the dois from CrossRef do not resolve, ( and I thought that was the whole point of having dois, that it doesn't matter if the publisher changes urls...) and the ezproxy stanza from the OUP page is
out of date http://www.oxfordjournals.org/en/help/tech-info/ezproxyconfig.txt.

I think that everyone is having problems with OUP.

thanks
Shirley

--

Shirley Ainsworth

Bibliotecaria/Librarian

Instituto de Biotecnologia, UNAM

Cuernavaca, Morelos, Mexico.

email shirley at ibt.unam.mx<mailto:shirley at ibt.unam.mx>

El 18/02/2016 a las 11:48 a.m., Hudson, Patricia escribió:
Hi all,

A brief update from OUP.  As I had explained yesterday, in order to provide more secure browsing access to OUP-hosted journals, OUP have moved all our journals to be hosted on https: web pages.  This change took effect on Tuesday, and some customers have experienced an issue when accessing our journals.  Again, we apologize for the inconvenience this has caused and are working with our customers individually to resolve all issues as quickly as possible.

Individual users should confirm that they are using either the current or previous version of any major browser. Institutional access issues may point to an issue with a proxy/network configuration setting.  If access fails for all up-to-date browsers, please consult your Network Team to check proxy/network settings.  To access a  journal via a proxy using https:, the institution will need to have an SSL certificate installed and set-up for the Oxfordjournals.org domain. Again, we sincerely apologize for the inconvenience this may have caused.  For support, please contact us at one of the e-mail addresses listed below. Thank you for your patience while we resolve reported issues.

For Oxford Journals Collection Customers (UK and Rest of World) jnls.consortia at oup.com<mailto:jnls.consortia at oup.com> (North and South America) jnls.consortia.US at oup.com<mailto:jnls.consortia.US at oup.com>

For other journal subscribers
(UK and Rest of World) jnls.cust.serv at oup.com<mailto:jnls.cust.serv at oup.com> (North and South America) jnlorders at oup.com<mailto:jnlorders at oup.com>

Many thanks to those of you who have contacted me off line. Thank you again for your patience, and we will keep you updated.

Sincerely,

Patricia Hudson

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Hudson, Patricia
Sent: Wednesday, February 17, 2016 2:36 PM
To: Catherine C Tuohy; Shannon Teichmann; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

We apologize to all customers who are currently having problems accessing our journals site. In order to provide more secure browsing access to OUP hosted journals, we have moved all our journals to be hosted on https: web pages. This change took effect yesterday, and should be transparent to most customers. Our IT department is working to replicate customer issues now. If you are having access issues, please e-mail our customer services team at jnlorders at oup.com<mailto:jnlorders at oup.com> with subject line "HTTPS Journals". It would be very helpful if you can include the web browser and version you are using. We will be happy to keep this list posted as the issue is resolved.

Thank  you for your patience.

Sincerely,
Patricia Hudson
Patricia Bowers Hudson | Associate Director of Institutional Marketing
Oxford University Press | 2001 Evans Road | Cary, NC 27513 | USA
+1 919 677 0977 Ext. 5247
patricia.hudson at oup.com<mailto:patricia.hudson at oup.com>

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Catherine C Tuohy
Sent: Wednesday, February 17, 2016 1:43 PM
To: Shannon Teichmann; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Yes, I have emailed support to see if they reply,  Cathy

Catherine C. Tuohy
Assistant Director of Technology and Technical Services
Emmanuel College Library
400 The Fenway
Boston, MA 02115
617-264-7658

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Shannon Teichmann
Sent: Wednesday, February 17, 2016 12:55 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

We are having trouble as well here at Austin College in Sherman, TX in accessing Oxford journals.

Shannon

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bonnie Tijerina
Sent: Wednesday, February 17, 2016 11:42 AM
To: Sara Colglazier <scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>>
Cc: eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Hi everyone,

Due to the large size of the initial email on this thread, our email list is holding most responses due to size limitations. If you tried to respond to Sara or would like to respond, please reply to this message instead of the initial one.

Thanks!
Bonnie

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