[Eril-l] Anyone else having trouble accessing Oxford UP articles ??

Thu Feb 18 14:29:25 PST 2016

Serials Solutions/ProQuest Workflow Solutions has updated their title-level
links, which should be live to users tomorrow. Summon direct linking uses
the DOI, which will require an OUP update of the data at CrossRef.

Daniel

On Thu, Feb 18, 2016 at 1:18 PM, Erin Gallagher <EGALLAGHER at rollins.edu>
wrote:

> Hear, hear!  Instead of sharing news of this impending change, we found
> out about it when our users couldn’t access Oxford content, with no chance
> for proactive measures.  And talk of a “solution” leaves us unclear as to
> whether we need to make local fixes or if Oxford is working on it.  This
> was poorly handled.
>
> Erin
>
>
>
> Erin Gallagher
>
> Electronic Resources & Serials Librarian
>
> Olin Library
>
> Rollins College
>
> 1000 Holt Avenue
>
> Winter Park, FL 32789
>
> *egallagher at rollins.edu <egallagher at rollins.edu>*
>
> (407) 975-6431
>
>
>
>
>
>
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Bhatt,
> Anjana
> *Sent:* Thursday, February 18, 2016 4:14 PM
> *To:* Athena Hoeppner; eril-l at lists.eril-l.org; patricia.hudson at oup.com
>
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> Athena is so right about the browser and other issues…and on top of these
> problems, they are claiming that the change is working for most of their
> customers and only some libraries are effected.
>
>
>
> *Thanks & Regards.*
>
> *Anjana.*
>
>
>
> *Anjana  H. Bhatt                            *
>
> *University Librarian (Electronic Resources) *Florida Gulf Coast
> University Library <http://library.fgcu.edu/>
>
> 10501 FGCU Boulevard South
>
> Fort Myers, FL 33965-6501
> Office Location: Library West 236
> Phone: 239-590-7634, Fax: 239-590-7609, E-mail: abhatt at fgcu.edu
> http://library.fgcu.edu/FAC/abhatt/bhatt.htm
>
> *FGCU library provide services that* *support student pursuits for
> academic success* *and faculty endeavors for knowledge creation and
> classroom instruction.  *
>
>
> *Florida has a very broad public records    law.  As a result, any written
> communication created or received by Florida Gulf Coast University
> employees is subject to disclosure to the public and the media, upon
> request, unless otherwise exempt.  Under Florida law, e-mail addresses are
> public records.  If you do not want your email address released in response
> to a public records request, do not send electronic mail to this entity.
> Instead, contact this office by phone or in writing.*
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Athena Hoeppner
> *Sent:* Thursday, February 18, 2016 4:09 PM
> *To:* eril-l at lists.eril-l.org; patricia.hudson at oup.com
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> It seems that Oxford created a problem that affects the majority (if not
> all) of their customers, but is responding as if it were a problem caused
> by individual browsers and institutional settings.
>
>
>
> This sentence troubles me because it may mislead libraries into hunting
> for the Oxford Journals SSL certificate or trying to “set up [the
> certificate] for Oxfordjournals.org”:
>
> the institution will need to have an SSL certificate installed and set-up
> for the Oxfordjournals.org domain
>
>
>
> Typically, libraries will have an SSL certificate for their EZproxy.  They
> would then put the appropriate vendor stanza in the config.txt file.  We at
> UCF have a SSL certificate and access many eResources that use SSL/https.
> They did not give us any problems, even during their transition from http
> to https.
>
>
>
> I implore Oxford to find a solution that works for their customers. This
> is not a library-by-library problem.
>
>
>
> Athena
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Shirley Ainsworth
> *Sent:* Thursday, February 18, 2016 2:40 PM
> *To:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> OUP links do not work from Pubmed, Scopus nor Web of Science, the dois
> from CrossRef do not resolve, ( and I thought that was the whole point of
> having dois, that it doesn't matter if the publisher changes urls...) and
> the ezproxy stanza from the OUP page is
> out of date
> http://www.oxfordjournals.org/en/help/tech-info/ezproxyconfig.txt.
>
> I think that everyone is having problems with OUP.
>
> thanks
> Shirley
>
> --
>
> Shirley Ainsworth
>
> Bibliotecaria/Librarian
>
> Instituto de Biotecnologia, UNAM
>
> Cuernavaca, Morelos, Mexico.
>
> email shirley at ibt.unam.mx
>
>
>
>
> El 18/02/2016 a las 11:48 a.m., Hudson, Patricia escribió:
>
> Hi all,
>
>
>
> A brief update from OUP.  As I had explained yesterday, in order to
> provide more secure browsing access to OUP-hosted journals, OUP have moved
> all our journals to be hosted on https: web pages.  This change took effect
> on Tuesday, and some customers have experienced an issue when accessing our
> journals.  Again, we apologize for the inconvenience this has caused and
> are working with our customers individually to resolve all issues as
> quickly as possible.
>
>
>
> Individual users should confirm that they are using either the current or
> previous version of any major browser. Institutional access issues may
> point to an issue with a proxy/network configuration setting.  If access
> fails for all up-to-date browsers, please consult your Network Team to
> check proxy/network settings.  To access a  journal via a proxy using
> https:, the institution will need to have an SSL certificate installed and
> set-up for the Oxfordjournals.org domain. Again, we sincerely apologize for
> the inconvenience this may have caused.  For support, please contact us at
> one of the e-mail addresses listed below. Thank you for your patience while
> we resolve reported issues.
>
>
>
> For Oxford Journals Collection Customers (UK and Rest of World)
> jnls.consortia at oup.com (North and South America) jnls.consortia.US at oup.com
>
>
>
> For other journal subscribers
>
> (UK and Rest of World) jnls.cust.serv at oup.com (North and South America)
> jnlorders at oup.com
>
>
>
> Many thanks to those of you who have contacted me off line. Thank you
> again for your patience, and we will keep you updated.
>
>
>
> Sincerely,
>
>
>
> Patricia Hudson
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Hudson, Patricia
> *Sent:* Wednesday, February 17, 2016 2:36 PM
> *To:* Catherine C Tuohy; Shannon Teichmann; eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> We apologize to all customers who are currently having problems accessing
> our journals site. In order to provide more secure browsing access to OUP
> hosted journals, we have moved all our journals to be hosted on https: web
> pages. This change took effect yesterday, and should be transparent to most
> customers. Our IT department is working to replicate customer issues now.
> If you are having access issues, please e-mail our customer services team
> at *jnlorders at oup.com <jnlorders at oup.com>* with subject line “HTTPS
> Journals”. It would be very helpful if you can include the web browser and
> version you are using. We will be happy to keep this list posted as the
> issue is resolved.
>
>
>
> Thank  you for your patience.
>
>
>
> Sincerely,
>
> Patricia Hudson
>
> *Patricia Bowers Hudson | Associate Director of Institutional Marketing*
>
> *Oxford University Press | 2001 Evans Road | Cary, NC 27513 | USA *
>
> *+1 919 677 0977 Ext. 5247 <%2B1%20919%20677%200977%20Ext.%205247>*
>
> *patricia.hudson at oup.com <patricia.hudson at oup.com>*
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Catherine C Tuohy
> *Sent:* Wednesday, February 17, 2016 1:43 PM
> *To:* Shannon Teichmann; eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> Yes, I have emailed support to see if they reply,  Cathy
>
>
>
>
>
> Catherine C. Tuohy
>
> Assistant Director of Technology and Technical Services
>
> Emmanuel College Library
>
> 400 The Fenway
>
> Boston, MA 02115
>
> 617-264-7658
>
>
>
>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Shannon Teichmann
> *Sent:* Wednesday, February 17, 2016 12:55 PM
> *To:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> We are having trouble as well here at Austin College in Sherman, TX in
> accessing Oxford journals.
>
>
>
> Shannon
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org
> <eril-l-bounces at lists.eril-l.org>] *On Behalf Of *Bonnie Tijerina
> *Sent:* Wednesday, February 17, 2016 11:42 AM
> *To:* Sara Colglazier <scolglaz at mtholyoke.edu>
> *Cc:* eril-l <eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Anyone else having trouble accessing Oxford UP
> articles ??
>
>
>
> Hi everyone,
>
>
>
> Due to the large size of the initial email on this thread, our email list
> is holding most responses due to size limitations. If you tried to respond
> to Sara or would like to respond, please reply to this message instead of
> the initial one.
>
>
>
> Thanks!
>
> Bonnie
>
>
>
>
>
>
>
>
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>
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-- 
Daniel Peterson
dcpcreations at gmail.com
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