[Eril-l] Lack of Proxy Access to American Economic Journals Online

[Bob Pearson]

Hi Will

I can confirm the problem with EZproxy 5.7.44. The problem is not happening with EZproxy 6.2.2

Going to https://www.ssllabs.com/ssldb/index.html and checking https://www.aeaweb.org, I see that AEA supports TLS 1.1 and 1.2, but not TLS 1.0.

EZproxy introduced support for TLS 1.1 and 1.2 in EZproxy 6.1. So I am guessing that you have a version of EZproxy prior to 6.1 and need to upgrade it.

Bob Pearson
Digital Access Librarian
Digital Services
The University of Auckland Library
New Zealand

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of William Hanley III
Sent: Thursday, 22 December 2016 5:33 a.m.
To: eril-l at lists.eril-l.org; SERIALST at LISTSERV.NASIG.ORG
Subject: [Eril-l] Lack of Proxy Access to American Economic Journals Online

My apologies for duplicating this query on multiple lists.

Duke University is currently experiencing proxy-related access problems to American Economic Association ejournals.  When we attempt to access titles hosted on American Economic Journals Online via EZproxy, we receive the following error message:

"Connection refused by www.aeaweb.org<http://www.aeaweb.org>, please try again later"

Trying again later does not help, as this problem has occurred for at least a week.  We can successfully access this content from on the campus network - just not outside the network via proxy server.

We contacted AEA Support to make sure they have our correct IP ranges and that our EZProxy stanzas are correct.  According to the support rep:

"If the browser *can* get to the site when not using the proxy, the problem is either the presence of the proxy itself or it is that the proxy machines are not configured to use secure protocols.  That's outside of our scope to assist troubleshooting, as we do not support the use of proxies to access AEAweb.org."

According to AEA Support's message, it seems like asking them for further assistance with troubleshooting won't get us anywhere.  So we are wondering if any other libraries have encountered this proxy issue, and if so, how did you resolve it?

Thanks,
======================================
Will Hanley
Electronic Resources Management Specialist
Continuing Resource Acquisitions Department
Duke University Libraries
Smith Warehouse, Bay 9
Ph:  919-668-4748
======================================

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