[Eril-l] Trend Micro and EZproxy?

[Bob Pearson]

Hi Dan

I have no experience with Trend Micro, but this is similar to a problem we had with another antivirus program, ESET Antivirus 6, running on Macs. It was caused by a conflict between EZproxy and the "Web Access Protection" feature of ESET. It was solved by the ESET administrator disabling "Web Access Protection" for Macs.

I suggest you find out whether Trend Micro has a feature similar to ESET's "Web Access Protection" and, if it does, see if disabling that feature makes a difference.

Bob Pearson
Digital Access Librarian
Digital Services
The University of Auckland Library
New Zealand

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Daniel Michniewicz
Sent: Wednesday, 7 December 2016 6:27 a.m.
To: eril-l at lists.eril-l.org
Subject: [FORGED] [Eril-l] Trend Micro and EZproxy?

Hello ERIL-L.

Our college's IT department recently adopted and installed Trend Micro anti-virus software for on-campus workstations. It is causing problems with EZproxied links/access to e-resources. Page loads just hang. Clicking stop and refresh sometimes helps, but not always, and not with resources where the URL in the address bar stays the same no matter where you navigate to (e.g. LexisNexis). It does not seem to be a problem with non-EZproxied URLs; enter a database without the EZproxy prefix and it loads with no problem

Does anyone else have experience with Trend Micro and EZproxy issues?

Please let me know. Thank you.

Dan

--

Dan Michniewicz
Digital Resources Librarian
Seneca College of Applied Arts and Technology
daniel.michniewicz at senecacollege.ca<mailto:daniel.michniewicz at senecacollege.ca>
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