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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi Dan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I have no experience with Trend Micro, but this is similar to a problem we had with another antivirus program,
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">ESET Antivirus 6</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">, running on Macs.
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">It was caused by a conflict between EZproxy and the “Web Access Protection” feature of ESET. It was solved by the ESET administrator disabling “Web
Access Protection” for Macs.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I suggest you find out whether
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Trend Micro has a feature similar to ESET’s
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US">“Web Access Protection” and, if it does, see if disabling that feature makes a difference.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Bob Pearson<br>
Digital Access Librarian<br>
Digital Services<br>
The University of Auckland Library<br>
New Zealand<br>
<br>
</span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Daniel Michniewicz<br>
<b>Sent:</b> Wednesday, 7 December 2016 6:27 a.m.<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [FORGED] [Eril-l] Trend Micro and EZproxy?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato">Hello ERIL-L.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato">Our college’s IT department recently adopted and installed Trend Micro anti-virus software for on-campus workstations. It is causing problems with EZproxied links/access to e-resources. Page loads
just hang. Clicking stop and refresh sometimes helps, but not always, and not with resources where the URL in the address bar stays the same no matter where you navigate to (e.g. LexisNexis). It does not seem to be a problem with non-EZproxied URLs; enter
a database without the EZproxy prefix and it loads with no problem<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato">Does anyone else have experience with Trend Micro and EZproxy issues?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato">Please let me know. Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato">Dan<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:Lato"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Lato">--<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Lato"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Lato">Dan Michniewicz<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Lato">Digital Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Lato">Seneca College of Applied Arts and Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Lato"><a href="mailto:daniel.michniewicz@senecacollege.ca">daniel.michniewicz@senecacollege.ca</a><o:p></o:p></span></p>
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