[Eril-l] suspected phishing of ProQuest password

[Wallis, Lisa]

I did hear back from ProQuest -- it *is* a legit email. Go ahead and click
away. Sorry to raise an unnecessary alarm, but better safe than sorry, I
guess.

"This password reset is only for your ProQuest Support Center account and
does not impact your ExLibris Support Portal account if you have one.

Support and Knowledge services available on the ProQuest Support Center
are:
Ebooks
Dialog
RefWorks
Bowker
Pivot"

On Wed, Nov 30, 2016 at 1:55 PM, Platkowski, Melissa <platkowm at uwgb.edu>
wrote:

> Even so, that’s a terribly stupid e-mail.  It looks just like any other
> really well-crafted phish.
>
>
>
> They should know better!
>
>
>
> Melissa Platkowski
>
>
> Systems Librarian
> David A. Cofrin Library
> University of Wisconsin-Green Bay
> 2420 Nicolet Dr.
> Green Bay, WI  54311-7001
> P: (920) 465-2764
>
> platkowm at uwgb.edu
>
>
>
> http://www.uwgb.edu/library
>
>
>
> [image: Facebook] <http://www.facebook.com/cofrinlibrary>  [image:
> Twitter] <http://www.twitter.com/CofrinLibraryGB>
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Wallis,
> Lisa
> *Sent:* Wednesday, November 30, 2016 10:26 AM
> *To:* Geraldine Rinna <geraldine.rinna at wmich.edu>
> *Cc:* Eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] suspected phishing of ProQuest password
>
>
>
> Thanks, Geraldine.
>
> I'm glad to hear it's probably fine.
>
> Lisa
>
>
>
> On Wed, Nov 30, 2016 at 10:24 AM, Geraldine Rinna <
> geraldine.rinna at wmich.edu> wrote:
>
> Lisa,
>
>
>
> I called them this morning and they confirmed for me that the email I
> received was legitimate.  Hope I didn’t speak to the wrong person!
>
>
>
> Geri Rinna, MLIS
> Electronic Resources Specialist
> University Libraries
> Western Michigan University
> Kalamazoo, MI 49008-5353 USA
> Tel: 269-387-5196 / Fax: 269-387-5193
> Personal email: geraldine.rinna at wmich.edu
> Departmental email: lib-serials at wmich.edu
>
>
>
> “University Libraries empowers its community to discover, explore, and
> shape the information universe for current and future uses”
>
>
>
> *From:* Eril-l [mailto:eril-l-bounces at lists.eril-l.org] *On Behalf Of *Wallis,
> Lisa
> *Sent:* Wednesday, November 30, 2016 10:39 AM
> *To:* Eril-l at lists.eril-l.org
> *Subject:* [Eril-l] suspected phishing of ProQuest password
>
>
>
> Hi, all.
>
>
>
> I've reported this to ProQuest, and they're looking into it, but I wanted
> to mention a suspicious email I received yesterday at our eResources admin
> address. Just an FYI -- don't click if you got it, too! Note the password
> reset link goes to a force.com URL.
>
>
>
> The subject line was "ProQuest Portal User Password Change"
>
>
>
>
>
>
>
>
>
>
>
>
> *We are reaching out to inform you about a matter regarding your ProQuest
> Support Center portal user account. Due to an unexpected application error
> on our end, your account was inadvertently deactivated. Rest assured, none
> of your account information, including your support cases was compromised
> or lost. The application error has been corrected and your ProQuest Support
> Center portal user account is once again active. However, at ProQuest we
> take security and privacy very seriously. With reactivating your ProQuest
> Support Center portal user account, we are requesting you to reset your
> password. To reset your password, please click on the link below:
> https://proquestsupport.force
> <https://proquestsupport.force>.com/portal/login?c=1iLnN... [it goes on and
> on -- removed here so no one accidentally clicks it!]*
>
>
>
> * Please let us know if you have any problems logging in, or if you have
> any additional questions by clicking the link below to to access customer
> support. http://support.proquest.com/
> <http://support.proquest.com/>proquest/apex/contactussubmitcase?l=en_US&p=Support%20Center&c=Authentication*
>
>
>
>
>
> --
>
> *Lisa Wallis, *eResources & Systems Librarian / Associate Professor
>
>
>
> *Ronald Williams Library*
>
> Northeastern Illinois University
>
> 5500 North St. Louis Avenue, Chicago, IL 60625
>
> Phone: (773) 442-4571
>
>
>
> *www.neiu.edu <http://www.neiu.edu>*
>
>
>
> * <http://www.neiu.edu/>*
>
>
>
>
>
>
> --
>
> *Lisa Wallis, *eResources & Systems Librarian / Associate Professor
>
>
>
> *Ronald Williams Library*
>
> Northeastern Illinois University
>
> 5500 North St. Louis Avenue, Chicago, IL 60625
>
> Phone: (773) 442-4571
>
>
>
> *www.neiu.edu <http://www.neiu.edu>*
>
>
>
> * <http://www.neiu.edu/>*
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>


-- 

Lisa Wallis, eResources & Systems Librarian / Associate Professor

Ronald Williams Library

Northeastern Illinois University

5500 North St. Louis Avenue, Chicago, IL 60625

Phone: (773) 442-4571


www.neiu.edu

<http://www.neiu.edu/>
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