[Eril-l] Problem accessing Oxford Journals usage stats

[Bob Pearson]

Thanks Catherine. My Java was not up to date, so you gave me a little hope. However, I have now updated to Java 8_65 and I still have the problem.

Bob

-----Original Message-----
From: Catherine C Tuohy [mailto:tuohyc at emmanuel.edu] 
Sent: Thursday, 22 October 2015 1:08 a.m.
To: Bob Pearson; eril-l at lists.eril-l.org
Subject: RE: [Eril-l] Problem accessing Oxford Journals usage stats

My Java at my desk pc was out of date and after updating I did get in, so you might want to make sure you are at the latest version, but also ask them if you are signing in at the correct url.  C

-----Original Message-----
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Bob Pearson
Sent: Tuesday, October 20, 2015 11:09 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Problem accessing Oxford Journals usage stats

When we try to log in to Oxford Journals usage stats from on our campus network, we get a connection reset (RST in the TCP header) and access fails. Yet if we do it from outside the campus network, access works. OUP says it is not a problem at their end and that no other institution has the problem. Our network people have been unable to find the cause of the problem at our end. It happens in Chrome, Firefox and IE 11. I'm wondering whether it is some unusual incompatibility between something at each end. We have been wrestling with this for 2 months.

Does anyone else have the problem?

We go to http://www.oxfordjournals.org/en/ and click "Sign In / Register", and try to proceed from there.

Thanks
Bob Pearson
Digital Access Librarian
Digital Services
The University of Auckland Library
New Zealand
Ph +64 9 923 7940

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