[Eril-l] Problem accessing Oxford Journals usage stats

[Catherine C Tuohy]

They started this captcha screen and while we use a different starting url:  http://services.oxfordjournals.org/my_account/   , I just tried and failed myself, but was in just recently ok, in fact just days ago I think, so I will try again later before reporting this to support.

Catherine C. Tuohy
Assistant Director of Technology and Technical Services
Emmanuel College Library
400 The Fenway
Boston, MA 02115
617-264-7658
________________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Bob Pearson <b.pearson at auckland.ac.nz>
Sent: Tuesday, October 20, 2015 11:09 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Problem accessing Oxford Journals usage stats

When we try to log in to Oxford Journals usage stats from on our campus network, we get a connection reset (RST in the TCP header) and access fails. Yet if we do it from outside the campus network, access works. OUP says it is not a problem at their end and that no other institution has the problem. Our network people have been unable to find the cause of the problem at our end. It happens in Chrome, Firefox and IE 11. I'm wondering whether it is some unusual incompatibility between something at each end. We have been wrestling with this for 2 months.

Does anyone else have the problem?

We go to http://www.oxfordjournals.org/en/ and click "Sign In / Register", and try to proceed from there.

Thanks
Bob Pearson
Digital Access Librarian
Digital Services
The University of Auckland Library
New Zealand
Ph +64 9 923 7940

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