[Eril-l] Ticketing systems for eResources

[Beth Johns]

I'd be interested too or will just wait for Kelly's article. :) 

We're just using email currently, though we are pretty small. It works -- though I'd like to use a better system to track recurrent problems. I've tried the homegrown way of just creating a spreadsheet but that became cumbersome as well. 


----- Original Message -----

From: "Kelly Smith" <Kelly.Smith2 at eku.edu> 
To: eril-l at lists.eril-l.org 
Sent: Friday, October 9, 2015 10:58:59 AM 
Subject: [Eril-l] Ticketing systems for eResources 



Hi folks. I know there have been a couple of different rounds of conversations on this listserv about implementing Ticketing Systems for eResource troubleshooting and management. I’m currently writing an article on this topic for the new “Problem Solved” column in Serials Review . I’d be interested in talking to anyone who thinks they have a well-functioning system and would like to tell me a little about it. If you’re interested, please contact me off-list. 





Kelly Smith 

Coordinator of Collections and Discovery 

Eastern Kentucky University Libraries 

email kelly.smith2 at eku.edu | research guides 








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