<html><body><div style="font-family: Verdana; font-size: 12pt; color: #000000"><div>I'd be interested too or will just wait for Kelly's article. :) <br></div><div><br></div><div>We're just using email currently, though we are pretty small. It works -- though I'd like to use a better system to track recurrent problems. I've tried the homegrown way of just creating a spreadsheet but that became cumbersome as well. <br></div><div><br></div><div><br></div><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Kelly Smith" <Kelly.Smith2@eku.edu><br><b>To: </b>eril-l@lists.eril-l.org<br><b>Sent: </b>Friday, October 9, 2015 10:58:59 AM<br><b>Subject: </b>[Eril-l] Ticketing systems for eResources<br><div><br></div>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Hi folks. I know there have been a couple of different rounds of conversations on this listserv about implementing Ticketing Systems for eResource troubleshooting and management. I’m currently
writing an article on this topic for the new “Problem Solved” column in <i>Serials Review</i>. I’d be interested in talking to anyone who thinks they have a well-functioning system and would like to tell me a little about it. If you’re interested, please contact
me off-list.</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Kelly Smith
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Coordinator of Collections and Discovery
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">Eastern Kentucky University Libraries</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">email</span><span style="font-size:10.0pt;font-family:"Corbel",sans-serif">
</span><a href="mailto:kelly.smith2@eku.edu" target="_blank"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:blue">kelly.smith2@eku.edu</span></a><span style="font-size:10.0pt;font-family:"Corbel",sans-serif">
<span style="color:#7F7F7F">| </span></span><a href="http://libguides.eku.edu/prf.php?account_id=300" target="_blank"><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:blue">research guides</span></a><span style="font-size:10.0pt;font-family:"Corbel",sans-serif;color:#7F7F7F">
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