[Eril-l] Problems with new Capital IQ platform for NetAdvantage

[Christine Turner]

Yes, and I worked with both sales and support from S&P to no avail. First, we managed a workaround for a click through license, and then we encountered the problem with our subscriptions not showing on the new platform. Consequently we reverted to the old platform. We seem to be in a holding pattern until S&P can resolve the issue.

 

Christine

 

******************************************
Christine N. Turner 
Electronic Resources Librarian
Acquisitions Unit/W.E.B. Du Bois Library
University of Massachusetts 
Amherst, MA  01003
(413) 577-1026
 <mailto:cturner at library.umass.edu> cturner at library.umass.edu

 <http://works.bepress.com/christine_turner/> http://works.bepress.com/christine_turner/ 

 

 

From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Stephen Francoeur
Sent: Monday, November 23, 2015 11:05 AM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Problems with new Capital IQ platform for NetAdvantage

 

Until last week, we had successfully been able to load S&P NetAdvantage on the new Capital IQ platform (we subscribe to both NetAdvantage and the full Capital IQ database). Now, when users try to connect to NetAdvantage, the full Capital IQ database loads instead.

 

Is anyone else seeing this or other problems with the new platform?


Stephen Francoeur

UX Librarian

Baruch College

New York, NY

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