<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes, and I worked with both sales and support from S&P to no avail. First, we managed a workaround for a click through license, and then we encountered the problem with our subscriptions not showing on the new platform. Consequently we reverted to the old platform. We seem to be in a holding pattern until S&P can resolve the issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Christine<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>******************************************<br>Christine N. Turner <br>Electronic Resources Librarian<br>Acquisitions Unit/W.E.B. Du Bois Library<br>University of Massachusetts <br>Amherst, MA 01003<br>(413) 577-1026<br><a href="mailto:cturner@library.umass.edu"><span style='color:#1F497D'>cturner@library.umass.edu</span></a><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://works.bepress.com/christine_turner/"><span style='color:#1F497D'>http://works.bepress.com/christine_turner/</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Eril-l [mailto:eril-l-bounces@lists.eril-l.org] <b>On Behalf Of </b>Stephen Francoeur<br><b>Sent:</b> Monday, November 23, 2015 11:05 AM<br><b>To:</b> eril-l@lists.eril-l.org<br><b>Subject:</b> [Eril-l] Problems with new Capital IQ platform for NetAdvantage<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Until last week, we had successfully been able to load S&P NetAdvantage on the new Capital IQ platform (we subscribe to both NetAdvantage and the full Capital IQ database). Now, when users try to connect to NetAdvantage, the full Capital IQ database loads instead.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Is anyone else seeing this or other problems with the new platform?<o:p></o:p></p></div><div><p class=MsoNormal><br>Stephen Francoeur<o:p></o:p></p></div><div><p class=MsoNormal>UX Librarian<o:p></o:p></p></div><div><p class=MsoNormal>Baruch College<o:p></o:p></p></div><div><p class=MsoNormal>New York, NY<o:p></o:p></p></div></div></div></body></html>