[Eril-l] Measuring success in electronic resources

[Hartnett, Eric J]

Hello,

We recently brought in a LEAN consultant to help us examine our workflows and improve efficiency. While most of the work has been done with our physical item workflows, we've just begun looking at electronic resources. One of the things he's interested in is how we can measure success. With a physical item, this is fairly simple. For example, with a book, one measure is how quickly we get it on the shelf after it's been received. Because the process for acquiring, setting up, and maintaining an ejournal or database is quite different, we're having some trouble coming up with similar metrics for electronic resources. One area we looked into is helpdesk statistics but this seems like a dead end - we receive so few of them that there doesn't seem to be any discernable pattern. Does anyone have suggestions of metrics for measuring how successful your electronic resource workflows are?

Thanks,
Eric


Eric Hartnett
Assistant Professor
Electronic Resources Librarian
Texas A&M University Libraries
ehartnett at library.tamu.edu<mailto:ehartnett at library.tamu.edu>

316D Library Annex | 5000 TAMU | College Station, TX 77840

Tel. 979.845.0797 | Fax. 979.458.1630

http://library.tamu.edu<http://library.tamu.edu/>

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