<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><!--[if gte mso 9]><xml>
<w:WordDocument>
<w:DontUseAdvancedTypographyReadingMail/>
<w:DontUseJustificationAdvancedTypographyReadingMail/>
<w:DontUseHyphenationAdvancedTypographyReadingMail/>
</w:WordDocument>
</xml><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
@font-face
{font-family:"National 2";
panose-1:2 11 5 4 3 5 2 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Courier New";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Courier New"">OCLC support (case #998529) confirmed they are aware of the issue and that they need to work with Wiley support to resolve it, as nothing can be done on OCLC’s end.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">I attempted to move the Wiley stanza to the top of the config file, to no avail.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">Cheers, Paul<o:p></o:p></span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"National 2",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"National 2",sans-serif">Paul Butler |
<a href="http://library.dartmouth.edu/" title="http://library.dartmouth.edu/"><span style="color:#467886">Dartmouth Libraries</span></a> Discovery Systems Librarian | Dartmouth | Hanover, NH, 03755</span><o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><b><span style="font-family:"National 2",sans-serif"> </span></b><span style="font-family:"Courier New""><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, June 18, 2026 10:56 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="color:black">Hi everyone,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Thanks for testing. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Paul, please update when you hear back from OCLC. I'm remote today, so the trouble seems to be with off-campus access, at least for us.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Erin, I tested that article. The EPDF reader won't load that title, either. This is the article that prompted my investigation:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Binks S. (2026). Why desirable difficulties 'work': A review of the evidence from cognitive and educational psychology and some caveats for the health professions education field.
<i>Journal of Evaluation in Clinical Practice</i>, <i>32</i>(1), e70349. <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1" target="_blank" title="Original URL: https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1. Click or tap if you trust this link.">
<span style="color:black">https://doi.org/10.1111/jep.70349</span></a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Thanks again all,<o:p></o:p></span></p>
</div>
<div id="Signature">
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Genesis Nieves<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Electronic Resources Librarian<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#960423">Molloy University, JET Library<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Office: 516-323-3919<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><a href="mailto:gnieves@molloy.edu">gnieves@molloy.edu</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><a href="https://www.molloy.edu/library">https://www.molloy.edu/library</a><o:p></o:p></span></p>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, June 18, 2026 10:21 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</span>
<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div style="border:dotted #003333 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="background:pink"><b><span style="font-family:"Arial",sans-serif;color:black">CAUTION</span></b><span style="color:black">
</span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="background:pink"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">This message originated outside of Molloy University. Do not click links or open attachments unless you are sure the content is safe<o:p></o:p></span></p>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Hi Genesis - It seems to be working ok here. Best, Theresa<o:p></o:p></span></p>
</div>
<div id="x_Signature">
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Theresa Arndt<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Dickinson College Library<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Carlisle, PA<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"><a href="mailto:arndtt@dickinson.edu">arndtt@dickinson.edu</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">she/her/hers<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">My work hours may differ from yours. Please do not feel obliged respond outside your normal work hours.<o:p></o:p></span></p>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="x_divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, June 18, 2026 9:56 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Wiley Online Library website/downloading issues?</span> <o:p>
</o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div style="border:solid #003333 1.5pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="background:pink"><b><span style="font-size:10.0pt;color:black">Caution:</span></b><span style="font-size:10.0pt;color:black">This email originated from outside of the College.
<b>Do not</b> click links or open attachments unless you recognize the sender and know the content is safe. Report anything suspicious to the HelpDesk.</span><span style="font-size:10.0pt"><o:p></o:p></span></p>
</div>
<p><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="color:black">Hi all,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Is anyone else experiencing issues with Wiley Online Library this morning? Specifically, content is not loading on Wiley's website, and the EPDF reader is continually attempting to load.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Thanks,<o:p></o:p></span></p>
</div>
<div id="x_x_Signature">
<div>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Genesis Nieves<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Electronic Resources Librarian<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#960423">Molloy University, JET Library<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Office: 516-323-3919<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><a href="mailto:gnieves@molloy.edu">gnieves@molloy.edu</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,hAxWa0lfM1X_tNMrwDhveeatEryv_YyffHZIb422Fk6ACekcLpIjQP_dp62kbWuX92BidwbM7MmAFJORnmQO65EFrfAOEInDli_aqzWqVACNdSo,&typo=1">https://www.molloy.edu/library</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>