<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hi Genesis,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Everything worked fine when I tested our access a moment ago. I could access a sample article in both html and epdf versions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you share an example of one of the articles that is not working for you? There might be some difference between the sample article I tested and the articles you are trying to access. I tested with the article Dunham, A., Kinnear, D.,
Allan, L., Smiley, E., and Cooper, S.-A. (2018) The relationship between physical ill-health and mental ill-health in adults with intellectual disabilities. Journal of Intellectual Disability Research, 62: 444–453. doi: 10.1111/jir.12483.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Erin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div dir="ltr" style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;font-size:1px;direction:ltr;"><table dir="ltr" cellpadding="0" cellspacing="0" border="0" style="width:100%;direction:ltr;border-collapse:collapse;font-size:1px;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:0;"><tr style="font-size:13.33px;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><td align="left" style="padding:0;vertical-align:top;font-family:Calibri,Arial,sans-serif;"> <br /></td></tr><tr style="font-size:0;"><td align="left" style="padding:15px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;font-size:0;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Erin</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> <br /></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Wentz</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">, </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">MSLIS</td><td style="font-size:0;"><span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;"><span style="font-family:'template-In8CYLd_Ee2o4AAiSCOMRw';"></span><span style="font-family:'zone-1';"></span><span style="font-family:'zones-AQ';"></span></span></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:0;color:#000001;font-style:italic;font-weight:400;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Electronic Resources Librarian, Assistant Professor</td></tr></table></td></tr><tr style="font-size:13.33px;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Library and Learning Resources</td></tr></table></td></tr><tr style="font-size:0;line-height:normal;"><td align="left" style="padding:15px 0 0;vertical-align:top;"><a href="https://www.mcphs.edu/" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image399856.png@D0793D87.0C1882A9" width="310" height="65" border="0" alt="" style="width:310px;min-width:310px;max-width:310px;height:65px;min-height:65px;max-height:65px;font-size:0;" /></a></td></tr><tr style="font-size:0;"><td align="left" style="padding:15px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:0;font-style:normal;white-space:nowrap;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">179 Longwood Avenue</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">, </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Boston</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> <br /></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">MA</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> <br /></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">02115</td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><a href="tel:617.732.2810" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;">617.732.2810</a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> <br /></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">F </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><a href="fax:617.278.1566" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;">617.278.1566</a></td></tr></table></td></tr><tr style="font-size:13.33px;color:#000001;font-weight:400;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">erin.wentz@mcphs.edu</td></tr><tr style="font-size:13.33px;color:#0563C1;font-weight:700;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><a href="https://www.mcphs.edu/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0563C1;">www.mcphs.edu</a></td></tr></table></td></tr><tr style="font-size:12px;color:#000001;font-style:italic;font-weight:700;white-space:normal;"><td align="left" style="padding:15px 0 0;vertical-align:top;font-family:Calibri,Arial,sans-serif;">Confidentiality Note:<span style="font-weight:400;"> This email, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this email in error, please immediately return it to the sender and delete it from your system. Thank you.</span></td></tr></table></td></tr></table></div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, June 18, 2026 9:57 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [EXT]: [Eril-l] Wiley Online Library website/downloading issues?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid black 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" align="center" style="text-align:center;line-height:12.0pt;background:red">
<b><span style="font-size:10.0pt;color:black">CAUTION: This email originated from outside of MCPHS. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></b><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Hi all,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Is anyone else experiencing issues with Wiley Online Library this morning? Specifically, content is not loading on Wiley's website, and the EPDF reader is continually attempting
to load.</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black">Thanks,<o:p></o:p></span></p>
</div>
<div id="Signature">
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:Aptos;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black">Genesis Nieves<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black">Electronic Resources Librarian<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:#960423">Molloy University, JET Library<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black">Office: 516-323-3919<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black"><a href="mailto:gnieves@molloy.edu">gnieves@molloy.edu</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:Aptos;color:black"><a href="https://www.molloy.edu/library">https://www.molloy.edu/library</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</body>
</html>