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Thank you, Paul. I have an open ticket with Wiley, so I'll give them some more context and see if they'll contact OCLC or have already done so to find out what's going on. I'll also let them know that this is not an isolated issue.</div>
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Genesis Nieves</div>
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Electronic Resources Librarian</div>
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Molloy University, JET Library</div>
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Office: 516-323-3919</div>
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gnieves@molloy.edu</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, June 18, 2026 3:09 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</font>
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<p class="x_MsoNormal"><span style="font-family:"Courier New"">OCLC support (case #998529) confirmed they are aware of the issue and that they need to work with Wiley support to resolve it, as nothing can be done on OCLC’s end.
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<p class="x_MsoNormal"><span style="font-family:"Courier New"">I attempted to move the Wiley stanza to the top of the config file, to no avail.
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<p class="x_MsoNormal"><span style="font-family:"Courier New"">Cheers, Paul</span></p>
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<p class="x_MsoNormal"><span style="font-family:"National 2",sans-serif">Paul Butler |
<a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2flibrary.dartmouth.edu%2f&c=E,1,vJEPIKu6uyv7_YvdsL0r2ytNvJE4F6lFZUZlrda6yaUhFs7NgbQ-QXOM12F9B8tGc5iJgGPJE3Hgv7aZxwAF-f4Q1lKEVelqZpEHLyocA_CLsBVk&typo=1" originalsrc="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2flibrary.dartmouth.edu%2f&c=E,1,vJEPIKu6uyv7_YvdsL0r2ytNvJE4F6lFZUZlrda6yaUhFs7NgbQ-QXOM12F9B8tGc5iJgGPJE3Hgv7aZxwAF-f4Q1lKEVelqZpEHLyocA_CLsBVk&typo=1" title="http://library.dartmouth.edu/">
<span style="color:#467886">Dartmouth Libraries</span></a> Discovery Systems Librarian | Dartmouth | Hanover, NH, 03755</span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, June 18, 2026 10:56 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</span></p>
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<p class="x_MsoNormal"><span style="color:black">Hi everyone,</span></p>
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<p class="x_MsoNormal"><span style="color:black">Thanks for testing. </span></p>
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<p class="x_MsoNormal"><span style="color:black">Paul, please update when you hear back from OCLC. I'm remote today, so the trouble seems to be with off-campus access, at least for us.</span></p>
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<p class="x_MsoNormal"><span style="color:black">Erin, I tested that article. The EPDF reader won't load that title, either. This is the article that prompted my investigation:</span></p>
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<p class="x_MsoNormal"><span style="color:black">Binks S. (2026). Why desirable difficulties 'work': A review of the evidence from cognitive and educational psychology and some caveats for the health professions education field.
<i>Journal of Evaluation in Clinical Practice</i>, <i>32</i>(1), e70349. <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1" originalsrc="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1" target="_blank" title="Original URL: https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fdoi.org%2f10.1111%2fjep.70349&c=E,1,xgwlSMgaRD0DeH0g0o3xUNu2zD4TJ8Um51JlGt2z9CZfKcaZC0tulnyGlOZg2gVlj6oZ3SMT7DJuD3eW6iUigAXmcCSzZZtTBwDIxxDNUGA,&typo=1. Click or tap if you trust this link.">
<span style="color:black">https://doi.org/10.1111/jep.70349</span></a></span></p>
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<p class="x_MsoNormal"><span style="color:black">Thanks again all,</span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; color:black">Genesis Nieves</span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, June 18, 2026 10:21 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Wiley Online Library website/downloading issues?</span>
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<p class="x_MsoNormal"><span style="font-family:"Times New Roman",serif; color:black">Hi Genesis - It seems to be working ok here. Best, Theresa</span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, June 18, 2026 9:56 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Wiley Online Library website/downloading issues?</span> </p>
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<p class="x_MsoNormal"><span style="color:black">Hi all,</span></p>
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<p class="x_MsoNormal"><span style="color:black">Is anyone else experiencing issues with Wiley Online Library this morning? Specifically, content is not loading on Wiley's website, and the EPDF reader is continually attempting to load.</span></p>
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<p class="x_MsoNormal"><span style="color:black">Thanks,</span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; color:black">Genesis Nieves</span></p>
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<p class="x_MsoNormal"><span style="font-size:11.0pt; color:black">Office: 516-323-3919</span></p>
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