<div dir="ltr"><div dir="ltr"><div>I was frustrated by not getting responses or fixes for Unpaywall, so I asked Jason Priem (the CEO of OurResearch) about it at the Q2 Townhall for OpenAlex on April 26. He responded that something like 65% of the submitted corrections they received from users were wrong, so they were pausing the process while they figure out what they want to do (line 34 in <a href="https://github.com/ourresearch/town-hall-notes/blob/main/2026-q2/transcript.md?plain=1">this transcript</a>).</div><div><br></div><div>As a result, I have stopped trying to submit corrections to OurResearch-based metadata to anybody. Sometimes if I suspect the erroneous data originates upstream (for instance, with Crossref), I still try to follow up with those providers, since OurResearch should pick up corrections that upstream providers make to their own data.</div><div><br></div><div>Why OurResearch hasn't taken the time to update their submissions page with this information, I do not know. (I can speculate, but that's probably not fair to the OurResearch team.)</div><div><br></div><div>Anna</div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><br></div><div>-----</div><div>Anna Shields (she/they)</div><div>E-resources Librarian</div><div>Williams College</div><div>on the unceded lands of the <a href="https://mohican-nsn.gov/" target="_blank">People of the Waters that Are Never Still</a></div><div><br></div><div><a href="mailto:as67@williams.edu" target="_blank">as67@williams.edu</a><br></div><div>(413) 597-2041</div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Tue, Jun 9, 2026 at 4:53 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-405936584835794692">
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We have had a similar experience with Unpaywall. I am wondering whether opening a ticket with Ex Libris would be a more effective approach.</div>
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Thanks,</div>
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Ya Wang</div>
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E-mail: <a href="mailto:wangy@sfsu.edu" id="m_-405936584835794692OWA0d0e44b4-32de-3dea-9745-b4ccfb2e4433" rel="noopener noreferrer" target="_blank">
wangy@sfsu.edu</a><br>
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<div id="m_-405936584835794692divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Tuesday, June 9, 2026 12:20 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] unpaywall not removing incorrect links</font>
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Hello,</div>
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<div><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">Has anyone else been having trouble getting incorrect links removed from Unpaywall? I used
</span><span style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:13px;color:rgb(0,0,0);background-color:rgb(255,255,255)"><a href="https://unpaywall.org/fix" id="m_-405936584835794692OWA118d11ff-2613-c7c8-acb1-1a4cfbc83a84" title="Original URL: https://unpaywall.org/fix. Click or tap if you trust this link." rel="noopener noreferrer" style="margin:0px;background-color:rgb(255,255,255);text-align:left" target="_blank">https://unpaywall.org/fix</a> to
report an article they show as OA but is actually behind a paywall, but after 2+ months it is still not fixed. On
<a href="https://unpaywall.org/fix" id="m_-405936584835794692OWA5d96870c-d468-badf-a91e-0769133a8aa7" title="Original URL: https://unpaywall.org/fix. Click or tap if you trust this link." rel="noopener noreferrer" style="margin:0px;background-color:rgb(255,255,255);text-align:left" target="_blank">
https://unpaywall.org/fix</a></span><span style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:13px;color:rgb(36,36,36);background-color:rgb(255,255,255)"> it says corrections should appear in
a few days. </span><span style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:13px;color:rgb(0,0,0);background-color:rgb(255,255,255)">I also emailed their support twice - no reply from them.
Anyone have this experience and/or know what is going on and how to get tis link removed? This is the article:</span></div>
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<span style="background-color:rgb(255,255,255)"><a href="https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818" target="_blank">https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818</a></span></div>
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<span style="background-color:rgb(255,255,255)"><a href="https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818" target="_blank"></a>Thanks,</span></div>
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<span style="background-color:rgb(255,255,255)">Sally</span></div>
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