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We have had a similar experience with Unpaywall. I am wondering whether opening a ticket with Ex Libris would be a more effective approach.</div>
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Thanks,</div>
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Ya Wang</div>
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Electronic Collections Coordinator</div>
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J. Paul Leonard Library</div>
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San Francisco State University<br>
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E-mail: <a href="mailto:wangy@sfsu.edu" target="_blank" id="OWA0d0e44b4-32de-3dea-9745-b4ccfb2e4433" class="OWAAutoLink" rel="noopener noreferrer">
wangy@sfsu.edu</a><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Tuesday, June 9, 2026 12:20 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] unpaywall not removing incorrect links</font>
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Hello,</div>
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<div class="x_elementToProof"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">Has anyone else been having trouble getting incorrect links removed from Unpaywall? I used
</span><span style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif; font-size:13px; color:rgb(0,0,0); background-color:rgb(255,255,255)"><a href="https://unpaywall.org/fix" originalsrc="https://unpaywall.org/fix" target="_blank" id="OWA118d11ff-2613-c7c8-acb1-1a4cfbc83a84" class="x_x_x_x_x_x_x_x_x_OWAAutoLink" title="Original URL: https://unpaywall.org/fix. Click or tap if you trust this link." rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0" data-olk-copy-source="MessageBody" style="margin:0px; background-color:rgb(255,255,255); text-align:left">https://unpaywall.org/fix</a> to
report an article they show as OA but is actually behind a paywall, but after 2+ months it is still not fixed. On
<a href="https://unpaywall.org/fix" originalsrc="https://unpaywall.org/fix" target="_blank" id="OWA5d96870c-d468-badf-a91e-0769133a8aa7" class="x_x_x_x_x_x_x_x_x_OWAAutoLink" title="Original URL: https://unpaywall.org/fix. Click or tap if you trust this link." rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0" style="margin:0px; background-color:rgb(255,255,255); text-align:left">
https://unpaywall.org/fix</a></span><span style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif; font-size:13px; color:rgb(36,36,36); background-color:rgb(255,255,255)"> it says corrections should appear in
a few days. </span><span style="font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif; font-size:13px; color:rgb(0,0,0); background-color:rgb(255,255,255)">I also emailed their support twice - no reply from them.
Anyone have this experience and/or know what is going on and how to get tis link removed? This is the article:</span></div>
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<span style="background-color:rgb(255,255,255)"><a href="https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818" originalsrc="https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818">https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818</a></span></div>
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<span style="background-color:rgb(255,255,255)"><a href="https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818" originalsrc="https://www.tandfonline.com/doi/full/10.1080/1461670X.2023.2190818"></a>Thanks,</span></div>
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<span style="background-color:rgb(255,255,255)">Sally</span></div>
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<p style="margin:0in"><span style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(0,0,0)">*****************************<br>
Sally Glasser</span></p>
<p style="margin:0in"><span style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(0,0,0)">Serials/E-Resources Librarian</span></p>
<p style="margin:0in"><span style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(0,0,0)">Axinn Library - Hofstra University</span></p>
<p style="margin:0in"><span style="font-family:Calibri,sans-serif; font-size:11pt; color:rgb(0,0,0)">Hempstead, NY 11549</span></p>
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