<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">Hi. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">I'm wondering if anyone is experiencing new problems accessing the DeGB platform - or if you learned anything about workarounds when this happened a couple weeks ago. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small">We're currently getting a Cloudflare security check error message.<div><br clear="all"></div><div>Best,</div><div>Laura</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="background-color:rgb(255,255,254);color:rgb(149,24,41)"><font face="arial black, sans-serif">Laura Streett </font></span><br></div><div dir="ltr"><p style="margin-top:0pt;margin-bottom:0pt;line-height:1.2;color:rgb(149,24,41);background-color:rgb(255,255,254)"><font face="arial, sans-serif"><span style="color:rgb(69,69,69)">Electronic Resources Librarian</span><br></font></p><p style="margin-top:0pt;margin-bottom:0pt;line-height:1.2;color:rgb(69,69,69);background-color:rgb(255,255,254)"><a href="tel:+18454375716" style="color:rgb(149,24,41);background-color:transparent" target="_blank"><font face="arial, sans-serif">845-437-5716</font></a></p><table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse;color:rgb(74,74,74);font-family:"Source Sans Variable",acumin-pro,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:19.2px;background-color:rgb(255,255,254)"><tbody><tr style="background-color:transparent"><td><a href="https://www.vassar.edu/" style="color:rgb(149,24,41);background-color:transparent" target="_blank"><img src="https://www.vassar.edu/sites/default/files/2021-09/sig_vassarlogo.gif" alt="Vassar Libraries" width="96" height="37" style="vertical-align:middle;border-style:none;max-width:100%;height:auto;margin-left:0px;margin-top:0px"></a></td><td><a href="https://library.vassar.edu/" style="color:rgb(99,102,106);background:none" target="_blank"><img src="https://www.vassar.edu/sites/default/files/2021-09/vassar-libraries.png" alt="Vassar Libraries" width="200" height="35" style="vertical-align:middle;border-style:none;max-width:100%;height:auto;margin-left:0px;margin-top:0px"></a></td></tr></tbody></table></div><div dir="ltr"><font size="1" color="#ffffff">l</font></div><div><span></span><span></span><span name="x"></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Mon, Apr 6, 2026 at 9:47 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-6193369579259196392">
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Hello, </div>
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I'm posting from the University of Colorado Boulder Libraries. We are wondering if any other libraries are experiencing access issues with the De Gruyter Brill platform?</div>
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For going on 3 weeks, when we try to access from any of our authenticated IP ranges, or via Seamless Access, we receive a server error like this:</div>
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<img style="max-width: 508px;" size="37312" src="cid:ii_19ddee29b93cb971f161"></div>
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If we are outside our IP ranges and go to the De Gruyter Brill platform, we are able to access Open Access ebooks just fine. </div>
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De Gruyter technical support is aware of the problem and is working on it (they advise that refreshing the page fixes the server error, but that has not worked for us), but due to the persistence and length of this issue, we're wondering if anyone else has
experienced a similar error with De Gruyter Brill and has any suggestions on a solution?</div>
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Thanks!</div>
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Erin</div>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt;color:rgb(34,34,34)">Erin Block</span></p>
<p style="background-color:white;margin:0in;font-family:Aptos,sans-serif">
<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt;color:rgb(34,34,34)">E-Resources Metadata & Reporting Manager</span></p>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt;color:rgb(34,34,34)">University of Colorado Boulder Libraries</span></p>
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<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt;color:rgb(17,85,204)"><a href="mailto:erin.block@colorado.edu" id="m_-6193369579259196392OWA9f7439db-f8f7-c29f-60d2-9cece07ab3ce" style="color:rgb(17,85,204);margin-top:0px;margin-bottom:0px" target="_blank"><u>erin.block@colorado.edu</u></a></span></p>
<p style="margin:0in;font-family:Aptos,sans-serif"><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt">Add the
</span><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt;color:rgb(0,112,192)"><a href="https://thirdiron.com/downloadnomad/" id="m_-6193369579259196392OWAef2413c5-e8f7-f3ef-2d0f-108bf8a25858" style="color:rgb(0,112,192);margin-top:0px;margin-bottom:0px" target="_blank"><u>LibKey
Nomad</u></a></span><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:10pt"> extension to your browser to easier access to University Libraries resources!</span></p>
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</p>
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