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Hi Kayla,</div>
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That you can hide the records sounds to me like someone erroneously activated resources from the CZ and then didn't get them fully deleted from the IZ, only deactivated. It might be worthwhile to run a report to look for inactive collections in your institution
zone.</div>
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<span style="font-size: 8pt; color: white;">If using assistive software, message ends here. Signature below.</span></p>
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<span style="font-family: "Verdana", sans-serif; font-size: 14pt;">S. Kirsten Davis</span></p>
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<span style="font-family: "Verdana", sans-serif;">(xe or they)</span></p>
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<span style="font-family: "Verdana", sans-serif;">Resource Acquisitions Manager</span></p>
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<span style="font-family: "Verdana", sans-serif;">University of Central Oklahoma, Max Chambers Library</span></p>
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<span style="font-family: "Verdana", sans-serif;">405.974.2901</span></p>
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<span style="font-family: "Verdana", sans-serif; color: black;"><u><a style="color: black; margin-top: 0px; margin-bottom: 0px;" class="OWAAutoLink" id="OWA07536da8-3ba8-96a9-32e5-631a95267918" href="https://library.uco.edu/">https://library.uco.edu</a></u></span><span style="font-family: "Verdana", sans-serif;"> </span><span style="font-family: "Verdana", sans-serif; color: black;"><u><a style="color: black; margin-top: 0px; margin-bottom: 0px;" class="OWAAutoLink" id="OWAdfe8fca7-816b-c4f4-729e-4063e711215a" href="mailto:%7Csdavis63@uco.edu">|sdavis63@uco.edu</a></u></span></p>
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<span style="font-family: "Verdana", sans-serif; font-size: 11pt;"> </span></p>
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<span style="font-family: "Verdana", sans-serif; font-size: 10pt;">My work week runs Tuesday through Saturday. I do not expect a response outside your own work patterns.</span></p>
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<b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Friday, February 27, 2026 3:31 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] check for available services, no inventory in Alma</div>
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<span style="font-family: Calibri, sans-serif; font-size: 32pt; color: rgb(0, 51, 102);"><b>!</b></span></p>
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<p style="direction: ltr; margin: 4pt 7pt 1pt 0pt;"><span style="font-family: Calibri, sans-serif; font-size: 12pt; color: rgb(255, 204, 0);"><b>CAUTION – External Email</b></span></p>
<p style="direction: ltr; margin: 0pt 7pt 4pt 0pt;"><span style="font-family: Calibri, sans-serif; font-size: 10pt; color: white;">This email originated from outside UCO. Do not click links or open attachments unless you recognize the sender and know the content
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Happy Friday all,</div>
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Recently we've noticed an increase in problem reports from users where there simply is no access link for the resource and it says "check for available services."</div>
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When we investigate, most of the time we discover the item is not something we've ordered or part of a subscription; it's not something we're supposed to have access to. In some cases, as far as I can tell, we've never had access to the item. It's a record
with no inventory and shouldn't be visible.</div>
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So sure, we can create a set to find these records and hide them. And that's what we've done so far. But I'd like to know why this is happening so we can prevent it.</div>
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Has anyone experienced this? Also I'm going to be at ER&L next week if you're open to chatting about this in person.</div>
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Thanks!</div>
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-Kayla</div>
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<p style="direction: ltr; margin: 0in; font-family: Aptos, sans-serif;"><span style="font-size: 11pt;"><img size="7441" height="94" width="79" style="width: 79px; height: 94px; margin-top: 0px; margin-bottom: 0px; padding-left: 4px;" alt="Tulane University" data-outlook-trace="F:2|T:2" src="cid:b59bdca3-6cbe-47de-8376-9370bb1ce74b"></span></p>
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<span style="font-family: baskerville; font-size: 11pt; color: rgb(30, 99, 68);"><b>Kayla Whitehead | Electronic Resources Librarian</b></span></p>
<p style="direction: ltr; margin: 0in; font-family: Aptos, sans-serif;"><span style="font-family: baskerville; font-size: 11pt; color: rgb(30, 99, 68);">Tulane University Libraries</span><span style="font-size: 11pt;"><br>
</span><span style="font-family: baskerville; font-size: 11pt;">7001 Freret St., New Orleans, LA 70118</span><span style="font-size: 11pt;"><br>
</span><span style="font-family: baskerville; font-size: 11pt;">Office: 504.862.8574 </span></p>
<p style="direction: ltr; margin: 0in; font-family: Aptos, sans-serif;"><span style="font-family: baskerville; font-size: 11pt;">Pronouns: she/her/hers<br>
</span><span style="font-family: baskerville; font-size: 11pt; color: black;"><u><a style="color: black; margin-top: 0px; margin-bottom: 0px;" class="x_OWAAutoLink" id="OWA0d9ad0d6-75e9-b3c6-a5a4-38ba392f9439" href="mailto:kwhitehead@tulane.edu">kwhitehead@tulane.edu</a></u></span><span style="font-size: 11pt;"> |
</span><span style="font-family: baskerville; font-size: 11pt; color: black; background-color: white;"><b><u><a data-auth="NotApplicable" originalsrc="https://library.tulane.edu/" style="color: black; margin-top: 0px; margin-bottom: 0px;" class="x_OWAAutoLink" id="OWA82d81081-4f6b-8130-730b-18e50b5bf06f" href="https://library.tulane.edu/">library.tulane.edu</a></u></b></span></p>
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<div style="direction: ltr;"><a data-auth="NotApplicable" originalsrc="https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature" class="x_OWAAutoLink" id="OWAd4d40ad7-ae34-d6e2-c95f-eac7ffb8edb4" href="https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature"><img size="820" data-outlook-trace="F:2|T:2" src="cid:95d74f78-75c8-4fb4-92ac-a69fb9f6bb75"></a></div>
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<div style="direction: ltr; color: rgb(0, 120, 212);"><a data-auth="NotApplicable" originalsrc="https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature" style="color: rgb(0, 120, 212); text-decoration: none;" class="x_OWAAutoLink" id="OWA04a1370e-eb9f-e5be-7f53-a8e33df53d44" href="https://outlook.office.com/bookwithme/user/4114a20720ad4ab28a834f404d87a7d4@tulane.edu?anonymous&ep=bwmEmailSignature">Book
time to meet with me</a></div>
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