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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">It looks like it is a known issue – I am seeing this message when I go to the 5.1 usage reports page:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img width="966" height="181" style="width:10.0625in;height:1.8854in" id="_x0000_i1033" src="cid:image001.png@01DC62A8.7A6CF120"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif;color:#4D008C;mso-ligatures:standardcontextual">Maria Smith, MLS</span><span style="font-size:16.0pt;font-family:"Times New Roman",serif;color:#4D008C"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#4D008C;mso-ligatures:standardcontextual">Assistant Professor</span></b><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4D008C;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#4D008C;mso-ligatures:standardcontextual">Electronic Resources Librarian
<o:p></o:p></span></b></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Calibri",sans-serif;color:#4D008C;mso-ligatures:standardcontextual">UMHB Box 8016 | 900 College Street | Belton, Texas 76513<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4D008C;mso-ligatures:standardcontextual">Office: 254.295.4161<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:2.25pt"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#422C89;mso-ligatures:standardcontextual"><a href="http://www.umhb.edu/"><span style="color:#422C89">umhb.edu</span></a></span></b><b><span style="font-family:"Calibri",sans-serif;color:#422C89;mso-ligatures:standardcontextual">
</span></b><a href="http://facebook.com/umhb"><span style="font-size:8.0pt;font-family:"Century",serif;color:windowtext;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_55" src="cid:image002.png@01DC62A8.7A6CF120"></span></a><span style="font-size:4.0pt;font-family:"Calibri",sans-serif;mso-ligatures:standardcontextual"> </span><a href="http://instagram.com/umhb"><span style="font-size:8.0pt;font-family:"Century",serif;color:windowtext;text-decoration:none"><img border="0" width="19" height="19" style="width:.1979in;height:.1979in" id="Picture_x0020_54" src="cid:image003.png@01DC62A8.7A6CF120"></span></a><span style="font-size:4.0pt;font-family:"Calibri",sans-serif;mso-ligatures:standardcontextual"> </span><a href="http://twitter.com/umhb"><span style="color:windowtext;text-decoration:none"><img border="0" width="19" height="20" style="width:.1979in;height:.2083in" id="Picture_x0020_1241352425" src="cid:image004.gif@01DC62A8.7A6CF120"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><img border="0" width="250" height="40" style="width:2.6041in;height:.4166in" id="_x0000_i1029" src="cid:image005.png@01DC62A8.7A6CF120"><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#422C89;mso-ligatures:standardcontextual"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:#422C89;mso-ligatures:standardcontextual"><a href="https://umhb.libcal.com/appointments/">Schedule an appointment with a librarian</a></span></b><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Monday, December 1, 2025 9:32 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Issues downloading JSTOR R5.1 reports manually?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:red;background:yellow">EXTERNAL</span></strong><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black;background:yellow">
Exercise Caution</span></strong><o:p></o:p></p>
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<p class="MsoNormal">Thanks for your feedback! <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I did report it to JSTOR, after waiting over 6 hours for what should've been a small report. It's still unresolved as far as I know. You may want to report it as well. I agree that it's abnormal to wait that long, especially when compared
to the R5 reports, which arrive within a few minutes.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I was finally able to download the R5.1 reports this weekend using an incognito window, though I still encountered errors intermittently.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Good luck!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Nov 26, 2025 at 6:39<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">That's a reasonable explanation. I just think, at least for my institution, the report coming through hours later is a big shift from how things typically are. Usually, if I request a report in the admin portal, it takes about 5-10 minutes.
The fact that it took 4 hours for it to appear in my inbox is pretty unordinary.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Erika<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Nov 26, 2025, 6:10<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">JSTOR requires API harvesters to request a report, but then it queues and you need to come back later, as much as an hour later depending on their server load, to get it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">If they use the same backend server for manual downloads, that might be what's going on. Can you get them hours later or the next day? If not, it's time to call support.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">Melissa Belvadi</span><span style="font-family:"Calibri",sans-serif;color:black">
</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">Collections Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">University of Prince Edward Island<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a> 9</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#202124">02-566-0581</span><span style="font-family:"Arial",sans-serif;color:#202124"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#202124">ORCID iD: 0000-0002-4433-0189<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">my
<a href="https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html" target="_blank" title="https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html">
public calendar</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">My pronouns are
</span><span style="font-size:10.5pt;font-family:"Nirmala UI",sans-serif;color:#1F1F1F">ಅವರು</span><span style="font-size:10.5pt;font-family:Roboto;color:#1F1F1F">/</span><span style="font-size:10.5pt;font-family:"Nirmala UI",sans-serif;color:#1F1F1F">ಅವರನ್ನು</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">My emails are sent during the hours that I work and I understand that you will respond during the hours that you work.</span>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Make an appointment: Use YouCanBookMe
<a href="https://mbelvadi.youcanbook.me/" target="_blank">https://mbelvadi.youcanbook.me/</a><br>
or for other MS365 / Outlook users, including UPEI people:</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://outlook.office.com/bookwithme/user/0fbab27c909e4493be65313bd66d66b6@upei.ca?anonymous&ismsaljsauthenabled&ep=bwmEmailSignature" target="_blank"><span style="text-decoration:none"><img border="0" width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="cid:image006.png@01DC62A8.7A6CF120"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#0078D4"><a href="https://outlook.office.com/bookwithme/user/0fbab27c909e4493be65313bd66d66b6@upei.ca?anonymous&ismsaljsauthenabled&ep=bwmEmailSignature" target="_blank"><span style="color:#0078D4;text-decoration:none">Book
time to meet with me</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, November 26, 2025 2:29 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Issues downloading JSTOR R5.1 reports manually?</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:10.0pt;background:#FFE599"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#17202A">CAUTION:</span></b><span style="color:black">
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#17202A">This email originated from outside of UPEI. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you are uncertain, please use
the Report Message button in Outlook and delete this email. <o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:10.0pt;background:#FF9999"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#17202A">WARNING:</span></b><span style="color:black">
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#17202A">The sender of this email could not be verified and may not match the person in the 'FROM' field. Do not click links or open attachments unless you recognize the sender and know
the content is safe. If you are uncertain, please use the Report Message button in Outlook and delete this email.
<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Hi Mary Beth,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">I actually <i>
just </i>noticed I'm not able to download 5.1 Reports... they just keep sitting in "pending"....<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Hmph...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Erika Boardman<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Nov 25, 2025 at 1:55<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<p class="MsoNormal">[<strong><span style="font-family:"Aptos",sans-serif;color:red">Caution</span></strong>: Email from External Sender. Do not click or open links or attachments unless you know this sender.]<br>
<o:p></o:p></p>
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<p class="MsoNormal">Hello,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Has anyone else encountered a problem with receiving an 'Unable to load page' error when attempting to manually download COUNTER 5.1 JSTOR usage reports in the JSTOR admin? This happens to me in Incognito mode too.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Their R5 reports run without a problem.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="542" height="291" style="width:5.6458in;height:3.0312in" id="Picture_x0020_1" src="cid:image007.png@01DC62A8.7A6CF120"><o:p></o:p></p>
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<p class="MsoNormal">Thanks for your input,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">~Mary Beth<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">Mary Beth Holm<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Electronic Resources Librarian<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Virginia Commonwealth University<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">VCU Libraries<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">901 Park Ave / PO Box 842033<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Richmond, VA 23284-2033<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Email: <a href="mailto:holmm@vcu.edu" target="_blank">
holmm@vcu.edu</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">PH: 804-827-0925<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">Fax: 804-828-5672<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
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<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#767171">My working day may not be your working day. Please don't feel obligated to respond to this email outside your normal work hours.</span></i><span style="color:#888888"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">_______________________________________________<br>
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<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#888888">Mary Beth Holm<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888">Electronic Resources Librarian<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888">Virginia Commonwealth University<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888">VCU Libraries<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#888888">901 Park Ave / PO Box 842033<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#888888">Richmond, VA 23284-2033<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888">Email: <a href="mailto:holmm@vcu.edu" target="_blank">
holmm@vcu.edu</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888">PH: 804-827-0925<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#888888">Fax: 804-828-5672<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif;color:#767171">My working day may not be your working day. Please don't feel obligated to respond to this email outside your normal work hours.</span></i><span style="color:#888888"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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