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<p class="MsoNormal">Hello!<o:p></o:p></p>
<p class="MsoNormal">The Ebook Central Reader App has been out four months. How is it working? My library is considering making the switch soon.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Specifically, I’m concerned about the following issues:<o:p></o:p></p>
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<li class="MsoListParagraph" style="margin-left:2.25pt;mso-list:l1 level1 lfo3">How is the app working with Windows 10 now?<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:2.25pt;mso-list:l1 level1 lfo3">How have libraries that have lab computers deal with permission to download the app—or do you already have the app installed on the computers?<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:2.25pt;mso-list:l1 level1 lfo3">How is the app working with iphones and androids? Ipads?<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:2.25pt;mso-list:l1 level1 lfo3">How many questions are library staff receiving from users about creating an account—is it very intuitive?<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you in advance!<o:p></o:p></p>
<p class="MsoNormal">Lisa<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Lisa Hopkins, MLS</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Head of Resource Management & Discovery Services, Senior Librarian</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Assistant Dean of the University Library & Archives</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Texas A&M University–Central Texas</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">1001 Leadership Place</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Killeen, TX 76549</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">(254)519-5755</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, July 24, 2025 11:55 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Aloha Genesis, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I created a ticket yesterday since the app would not install on my Windows 10 PC. I also tried the mobile app on my iPhone this morning, and am having issues with the way text is displaying.
Initially, it seemed to work on my iPhone, but then I noticed once I scrolled past the table of contents, I see some bullet points, but no text on subsequent pages. I am about to create another ticket. I appreciate your email, since I was going to have others
test as well, but I think this may be a wider issue. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Kind regards, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Allyson <o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jul 24, 2025 at 2:33<span style="font-family:"Arial",sans-serif"> </span>AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Morning all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your
bookshelf in the app on Android? If anyone has been successful using this app, I'd like to know, too.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this
is an error on our side.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Thanks all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Genesis Nieves</span><b><span style="color:#004280;mso-ligatures:standardcontextual"><br>
</span></b><i><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual">Electronic Resources Librarian</span></i><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><br>
</span><span style="font-size:11.0pt;color:#960423;mso-ligatures:standardcontextual">Molloy University, JET Library</span><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual">Office:
<i>516-323-3919</i><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-ligatures:standardcontextual"><a href="mailto:gnieves@molloy.edu" target="_blank"><span style="font-size:11.0pt">gnieves@molloy.edu</span></a></span><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><br>
</span><span style="mso-ligatures:standardcontextual"><a href="https://urldefense.com/v3/__https://www.molloy.edu/library__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv7egNcJ8$" target="_blank" title="https://www.molloy.edu/library"><span style="font-size:11.0pt">https://www.molloy.edu/library</span></a></span><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$" target="_blank">https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$</a>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
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<p style="margin:0in;background:white"><b><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Allyson Ota</span></b><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Electronic Resources Librarian</span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Kapi</span><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">ʻ</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">olani
Community College Library</span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816</span><span style="color:black"> </span><o:p></o:p></p>
<p style="margin:0in;background:white"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">808.734.9254 |
</span><span style="color:black"><a href="mailto:allyson@hawaii.edu" target="_blank"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif">allyson@hawaii.edu</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1155CC">
</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">|</span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#1155CC">
</span><span style="color:black"><a href="https://guides.library.kapiolani.hawaii.edu/home" target="_blank"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif">guides.library.kapiolani.hawaii.edu</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:blue">
</span><o:p></o:p></p>
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