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<p class="MsoNormal"><span style="font-size:11.0pt">Very much agreed that Unique Title Requests is the metric to use for e-books. “Item Requests” is contingent on irrelevant factors: a platform’s design (do they allow whole book downloads, individual chapters,
or both?) and a book’s number of chapters. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Which makes it all the more egregious when EBA programs (including MUSE…) rely on item request metrics to inform libraries on usage for title selections at the end of a term. I’m sure many libraries have,
without realizing it, selected titles simply because one book download = hundreds of “uses”.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Matthew<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">___________</span><span style="font-size:11.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Matthew Goddard<br>
</span></b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">Access and Acquisitions Head<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">Iowa State University Library<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">204 Parks Library | Ames, IA 50011<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:mgoddard@iastate.edu"><span style="color:#0563C1">mgoddard@iastate.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">(515) 294-6650<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, September 18, 2025 8:08 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Project Muse eBooks<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">I agree with Melissa. I
<i>sometimes </i>reference the Unique Item Request metric for additional context, but Unique Title Requests gives the picture I need for evaluating eBook usage.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Erika Boardman<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"><a href="mailto:eboardman@charlotte.edu">eboardman@charlotte.edu</a><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Sep 18, 2025 at 8:29<span style="font-family:"Arial",sans-serif"> </span>AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I would expect most librarians who use COUNTER data to make decisions will be using Unique Title Request, not Unique Item Request, most of the time when dealing with ebook data.
COUNTER added the "title" level of metrics (unique title investigations, unique title requests) just for books for exactly this reason.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">This document gives the technical rules for providers to use for these metrics, which can help librarians understand what is actually being counted.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><a href="https://cop5.countermetrics.org/en/5.1.0.1/07-processing/04-counting-unique-titles.html" target="_blank">https://cop5.countermetrics.org/en/5.1.0.1/07-processing/04-counting-unique-titles.html</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;background:white">Melissa Belvadi</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:mbelvadi@upei.ca" target="_blank">mbelvadi@upei.ca</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Make an appointment: <a href="https://mbelvadi.youcanbook.me/" target="_blank">https://mbelvadi.youcanbook.me/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, September 17, 2025 7:38 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Project Muse eBooks<o:p></o:p></span></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Hi Everyone</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">It might be worth noting that this will impact their count of
<b>Unique_Item_Requests</b> when they flip to COUNTER Release 5.1, as each chapter in a full title download will be counted as a
<b>Unique_Item_Request</b>.</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Regards</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Michelle</span><o:p></o:p></p>
<p style="margin:0in"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060"> </span></b><o:p></o:p></p>
<p style="margin:0in"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">Michelle Morgan
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">(she/her)
<b>| </b>Resource Analyst</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">Collection Access and Development | Student and Scholarly Services</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">Level 4, Thomas Cherry Building, 787 Swanston Street</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">The University of Melbourne, Victoria 3010 Australia</span><o:p></o:p></p>
<p style="margin:0in"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">T:
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#002060">+61 3 834 40693
<b>E: </b></span><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue"><a href="mailto:michelle.morgan1@unimelb.edu.au" target="_blank">michelle.morgan1@unimelb.edu.au</a></span></u><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p style="margin:0in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, 18 September 2025 5:07 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Project Muse eBooks</span><o:p></o:p></p>
</div>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Calibri",sans-serif">This matches the information a consortial colleague of mine received. However, there has to be a better way that is less of an inconvenience. Could PM not offer in-browser reading as many
other vendors offer. Or, offer both complete book download *<b>and</b>* chapter download which is also an option offered by some vendors. While I appreciate the need for creating a more accessible reading experience, eliminating chapter downloads was not
the answer. Not sure why it has to be one or the other.</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kind regards,</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Laura Vogler</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Associate Library Director</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C00000"><a href="https://library.wabash.edu/" target="_blank"><span style="color:#C00000">Wabash College Lilly Library</span></a></span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#C00000"> |
301 W Wabash Ave | Crawfordsville IN 47933 | P: 765.361.6215</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p style="margin:0in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<u><span style="color:blue"><a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a></span></u>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, September 17, 2025 2:38 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<u><span style="color:blue"><a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a></span></u>><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Project Muse eBooks</span><o:p></o:p></p>
</div>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in">I received this from Project Muse support when I inquired about this:<o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
After May 13, 2025, Project MUSE transitioned to providing full PDF and EPUB downloads for monographs. This decision was made in response to feedback indicating that segmented chapters necessitated users to navigate between chapters and repeatedly download
content, often resulting in the need to download the complete book for additional context. Such navigation challenges particularly affected users with print disabilities, impeding both discoverability and comprehension. Project MUSE is dedicated to prioritizing
accessibility in its ongoing efforts.<o:p></o:p></p>
<p style="margin:0in">Hope this helps!<o:p></o:p></p>
<p style="margin:0in">Kristina<o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535">-----------------------------------</span><o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#000E2F">KRISTINA EDWARDS</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535"> <i>(she/her/hers)</i></span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535">Electronic Resources Librarian</span><o:p></o:p></p>
<p style="margin:0in"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#000E2F">UConn Library</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535"> | Homer Babbidge Library</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535">369 Fairfield Way, Unit 1005 | Storrs, CT 06269</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535">o: (860) -48 6-4776</span><o:p></o:p></p>
<p style="margin:0in"><u><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:blue"><a href="http://library.uconn.edu/" target="_blank">library.uconn.edu</a></span></u><o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#353535"><img border="0" width="125" height="25" style="width:1.3055in;height:.2638in" id="m_-3086824336415987427x_Picture_x0020_1" src="cid:image001.png@01DC2884.D250D860" alt="UConn Wordmark"></span><o:p></o:p></p>
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<span style="font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:white">
<span style="font-family:"Arial",sans-serif;color:black">The land upon which UConn stands is the territory of the Mohegan, Mashantucket Pequot, Eastern Pequot, Schaghticoke, Golden Hill Paugussett, Nipmuc, and Lenape Peoples, who have stewarded this land throughout
the generations. I thank them for their strength and resilience in protecting this land and aspire to uphold my responsibilities according to their example.</span><o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p style="margin:0in"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<u><span style="color:blue"><a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a></span></u>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, September 17, 2025 2:11 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<u><span style="color:blue"><a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a></span></u>><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] Project Muse eBooks</span><o:p></o:p></p>
</div>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in;line-height:12.0pt;background:#FFEB9C"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">*External sender: This message came from outside UConn. It might be safe, but use caution before interacting with links,
attachments, or requests.*</span><o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif">Hi Laura,</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif">I don't know exactly when the change happened, but I
<i>also </i>noticed this a few months ago (sometime in April?) and was very confused. Maybe I missed an announcement, but I don't recall receiving any information about this change happening :/</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif">I don't recall being able to read eBooks within the interface, but I do agree with what you're saying (that it just seems to hold a link to the PDF and lacks navigation).</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif">Erika Boardman</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-family:"Tahoma",sans-serif">UNC Charlotte</span><o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in">On Wed, Sep 17, 2025 at 2:06<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<u><span style="color:blue"><a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a></span></u>>
wrote:<o:p></o:p></p>
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<p style="margin:0in">Hello<o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
<p style="margin:0in">It has just come to my attention that the eBook chapter download option is no longer available for Project Muse eBooks. It appears the only thing you can do is download the entire eBook. Anyone know when this changed? And did Project
Muse never allow the user to view the book within the interface? The interface seems now like it is just a repository for a link to the eBook and is not offering any viewing or navigation options to the reader.<o:p></o:p></p>
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<p style="margin:0in"><span style="font-size:11.0pt">Kind regards,</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt">Laura Vogler</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt">Associate Library Director</span><o:p></o:p></p>
<p style="margin:0in"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p style="margin:0in"><u><span style="font-size:11.0pt;color:#C00000"><a href="https://library.wabash.edu/" target="_blank"><span style="color:#C00000">Wabash College Lilly Library</span></a></span></u><span style="font-size:11.0pt;color:#C00000"> | 301 W Wabash
Ave | Crawfordsville IN 47933 | P: 765.361.6215</span><o:p></o:p></p>
<p style="margin:0in"> <o:p></o:p></p>
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