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<p class="MsoNormal"><span style="font-size:11.0pt">We had access issues with Statista this summer that were different than what you describe but were strange, nonetheless. On campus access on some computers (public workstations and staff workstations) was
paywalled, remote access worked (at least for me). One user got a “attempt to authenticate to non-existent session” message. The best way to resolve the issues was to contact
<a href="mailto:support@statista.com">support@statista.com</a> It took a few days, but the rep was diligent and fixed the problem.
<o:p></o:p></span></p>
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<p class="MsoNormal">Kind regards,<span style="font-size:11.0pt;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sally Lockwood<o:p></o:p></p>
<p class="MsoNormal">E-Resources Specialist<o:p></o:p></p>
<p class="MsoNormal">Working remotely<o:p></o:p></p>
<p class="MsoNormal">Cornell University<o:p></o:p></p>
<p class="MsoNormal">Ithaca, NY 14853<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, September 11, 2025 2:19 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Statista question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Has anyone been having problems with account creation or password resetting on the Statista database? For new users the registration page looks like it’s going to load but then blips and does nothing. For
password resets we see a captcha error that can’t be dismissed and therefore prevents the reset process. We have the most recent Statista and Cookie Law stanzas in place in our EZ Proxy file.
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<p class="MsoNormal"><span style="font-size:11.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Sarah <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">________________________________</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Aptos Display",sans-serif;color:black">Sarah Mueth, MSLIS<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Serials & Electronic Resources Librarian
<b>| </b><a href="http://library.uncw.edu/">UNCW Library</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">University of North Carolina Wilmington<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">910.962.2497<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">she/her/hers<o:p></o:p></span></p>
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