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<p class="MsoNormal"><span style="font-size:11.0pt">Thanks for this input. I’ve seen that error multiple times too and they keep telling me that I should clear my browser history, but even if I do that it works once and then I see the error again. And then
I tell them that that’s not a good user experience. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Sarah <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, September 11, 2025 3:46 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Statista question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><b><span style="color:#007073">[<i>This email originated from outside of UNCW</i>]</span></b><span style="color:#007073"><o:p></o:p></span></p>
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<p class="MsoNormal">Hi Sarah<o:p></o:p></p>
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<p class="MsoNormal">I haven't noticed this, but your message prompted me to check in on Statista today, and I found a 400 Bad Request error. <o:p></o:p></p>
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<p class="MsoNormal">Sorry, I can't assist, but thanks for alerting me to the issue.<o:p></o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal">Anne<o:p></o:p></p>
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<p><span style="font-size:9.5pt;color:#073763">Anne P. Hancock<br>
Head of Resource Management, McQuade Library<br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#073763">Liaison for the Girard School of Business</span><span style="font-size:9.5pt;color:#073763"><br>
Merrimack College</span><span style="font-size:9.5pt;color:#F1C232"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#F1C232">I</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#073763"> 315 Turnpike St.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#548DD4"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#FFC000">I</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#073763"> North
Andover, MA 01845<br>
978-837-5350 </span><span style="font-size:9.5pt;color:#F1C232">|</span><span style="font-size:9.5pt;color:#073763"> <a href="mailto:hancockan@merrimack.edu" target="_blank"><span style="color:#1155CC">hancockan@merrimack.edu</span></a> </span><span style="font-size:9.5pt;color:#222222"><o:p></o:p></span></p>
<p><span style="font-size:9.5pt;color:#222222"><img border="0" width="200" height="50" style="width:2.0833in;height:.525in" id="_x0000_i1025" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wEduxch0ybHuIY2MtE92_0zSuWmlQksh0IUUBrETX00dmb4eWkywap904qy6HjjIikQ2pe4Ig"></span><span style="font-size:9.5pt;color:#222222"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Sep 11, 2025 at 2:22<span style="font-family:"Arial",sans-serif"> </span>PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt">Has anyone been having problems with account creation or password resetting on the Statista database? For new users the registration page looks like
it’s going to load but then blips and does nothing. For password resets we see a captcha error that can’t be dismissed and therefore prevents the reset process. We have the most recent Statista and Cookie Law stanzas in place in our EZ Proxy file.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt">Thank you.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt">Sarah
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">________________________________</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Aptos Display",sans-serif;color:black">Sarah Mueth, MSLIS</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:black">Serials & Electronic Resources Librarian
<b>| </b><a href="http://library.uncw.edu/" target="_blank">UNCW Library</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:black">University of North Carolina Wilmington</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:black">910.962.2497</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;color:black">she/her/hers</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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