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I encourage you to join the EDS partners listserv, as this specific issue was just discussed earlier this week, and what came out of that was:</div>
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<div role="presentation" class="elementToProof">if you will only have a single "customlink" under Access Options, EBSCO converts the pulldown into just a button to that one link</div>
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<div role="presentation" class="elementToProof">that link should be the text of the customlink unless your link text is longer than 35 characters, then a generic label will be used instead</div>
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<div role="presentation" class="elementToProof">there is a bug in that right now that it is not displaying the text even when shorter than 35 characters, so a Service Issue is open to fix it</div>
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This is NOT evidence that EBSCO is favoring itself over Proquest or anyone else. The problem would have been the same for any other vendor's customlink. You just happened to see the bug for a Proquest link. In my very long experience working with EBSCO products,
EBSCO only favors its own content in its platform when doing so makes for a genuinely better user experience. I wholeheartedly support that value judgment.</div>
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<span style="background-color: white;">Melissa Belvadi</span></div>
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Collections Librarian</div>
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University of Prince Edward Island</div>
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<span style="font-size: 9.75pt;"><a style="margin: 0px;" data-loopstyle="linkonly" data-linkindex="0" href="mailto:mbelvadi@upei.ca">mbelvadi@upei.ca</a> 9</span><span style="font-size: 12.79px;">02-566-0581</span></div>
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ORCID iD: 0000-0002-4433-0189</div>
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my <a style="margin: 0px;" data-loopstyle="linkonly" data-linkindex="1" data-auth="NotApplicable" rel="noopener noreferrer" title="https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html" target="_blank" href="https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html">
public calendar</a></div>
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<span style="background-color: white;"><a style="margin: 0px;" data-loopstyle="linkonly" data-linkindex="2" data-auth="NotApplicable" rel="noopener noreferrer" target="_blank" href="https://mbelvadi.youcanbook.me/">Make an appointment</a> via YouCanBookMe</span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: 9.75pt; color: rgb(32, 33, 36); background-color: white;">My pronouns are
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, August 7, 2025 4:28 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] EBSCO Discovery & ebooks issues</font>
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Thanks Linda, </div>
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It is over 35 characters long, but as I recall, EBSCO assisted with creating the custom link to begin with. Ebook Central is a consortia based sub for us and they told us to work with EBSCO to make things happen on the Discovery end. That was several years
ago though.</div>
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I'll ask EBSCO for suggestions, I don't want to break it entirely.</div>
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Thanks for the info!</div>
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<p class="x_elementToProof"><span style="font-family:"Gotham Narrow",serif; font-size:10pt; color:rgb(118,113,113)">Dana Mastroianni, MLIS</span></p>
<p class="x_elementToProof"><span style="font-family:"Gotham Narrow",serif; font-size:10pt; color:rgb(118,113,113)">Manager, Library & Public Services |
<a href="http://library.chatham.edu/" style="margin-top:0px; margin-bottom:0px">Jennie King Mellon Library</a></span></p>
<p class="x_elementToProof"><span style="font-family:"Gotham Narrow",serif; font-size:10pt; color:rgb(118,113,113)">Office: 412.365.1602</span></p>
<p class="x_elementToProof"><span style="font-family:"Gotham Narrow",serif; font-size:10pt; color:rgb(118,113,113)">Chatham University|Woodland Rd. Pittsburgh, 15232</span></p>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, August 7, 2025 3:13 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] EBSCO Discovery & ebooks issues</font>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:#1F497D">Hi, Dana,</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:#1F497D"> </span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:#1F497D">How long is the Link Text for your custom link? A number of libraries have reported similar issues. If the link text has more than 35 characters, EBSCO is replacing it with stock text,
as described on this Q&A page </span><span style="font-size:11.0pt"><a href="https://connect.ebsco.com/s/article/CustomLinks-Frequently-Asked-Questions?language=en_US" originalsrc="https://connect.ebsco.com/s/article/CustomLinks-Frequently-Asked-Questions?language=en_US">https://connect.ebsco.com/s/article/CustomLinks-Frequently-Asked-Questions?language=en_US</a>
</span><span style="font-size:11.0pt; color:#1F497D">(Scroll down to the section called Q: Why does the text I entered in EBSCOadmin for the Link Text field of a CustomLink not display in the new user interface?)</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Linda</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Linda J. Fox<br>
</span><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Electronic Resources and Acquisitions Associate</span><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"></span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">(816) 235-5290</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"><a href="mailto:foxlj@umkc.edu">foxlj@umkc.edu</a></span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">University of Missouri - Kansas City<br>
Miller Nichols Library </span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Electronic Resources & Acquisitions<br>
800 E 51<sup>st</sup> Street<br>
Kansas City, MO 64110</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"><a href="https://library.umkc.edu/" originalsrc="https://library.umkc.edu/">https://library.umkc.edu</a></span></p>
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<p class="x_x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, August 7, 2025 1:52 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] EBSCO Discovery & ebooks issues</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:black">My library uses EBSCO Discovery service, and we have both EBSCO's ebook collections and Ebook Central collections. Ebook Central listings are included in Discovery.</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:black">We've noticed that EBSCO ebook results have a clear link for full text under the Access Options menu, usually EPUB. When an eBook Central result appears in Discovery there is just a More Information
box that takes place of the Access Options box.</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:black">The More Information box does link to the title in EBook Central but seems to be misleading. I have no doubt this is another way EBSCO is trying to put their content first, just wondering
if anyone else has contacted them about it. </span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:black">We're also experiencing odd search result relevancy issues in Discovery, but that's probably another entire discussion. </span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; color:black">Thanks in advance for any info!</span></p>
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<p class="x_x_elementtoproof"><span style="font-size:10.0pt; font-family:"Times New Roman",serif; color:#767171">Dana Mastroianni, MLIS</span></p>
<p class="x_x_elementtoproof"><span style="font-size:10.0pt; font-family:"Times New Roman",serif; color:#767171">Manager, Library & Public Services |
<a href="http://library.chatham.edu/" originalsrc="http://library.chatham.edu/">Jennie King Mellon Library</a></span></p>
<p class="x_x_elementtoproof"><span style="font-size:10.0pt; font-family:"Times New Roman",serif; color:#767171">Office: 412.365.1602</span></p>
<p class="x_x_elementtoproof"><span style="font-size:10.0pt; font-family:"Times New Roman",serif; color:#767171">Chatham University|Woodland Rd. Pittsburgh, 15232</span></p>
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