<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
</head>
<body dir="ltr">
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);" class="elementToProof">
I can't replicate that issue at the moment. Downloaded books seem to show up right away. I've only tried Windows so far, though.</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);" class="elementToProof">
Ryan</div>
<div class="elementToProof" id="Signature">
<div style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);" class="elementToProof">
<br>
</div>
<p style="text-align: left; text-indent: 0px; background-color: rgb(255, 255, 255); margin: 0cm;" class="elementToProof">
<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(31, 56, 100);"><b>Ryan McNally</b></span></p>
<p style="text-align: left; text-indent: 0px; background-color: white; margin-top: 0px; margin-bottom: 0px;" class="elementToProof">
<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(31, 56, 100);">Electronic Resources Librarian</span></p>
<p style="text-align: left; text-indent: 0px; background-color: white; margin-top: 0px; margin-bottom: 0px;" class="elementToProof">
<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(31, 56, 100);">Northeastern University</span></p>
<p style="text-align: left; text-indent: 0px; background-color: white; margin-top: 0px; margin-bottom: 0px;" class="elementToProof">
<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(31, 56, 100);">617.373.8216</span></p>
<p style="text-align: left; text-indent: 0px; background-color: white; margin-top: 0px; margin-bottom: 0px;" class="elementToProof">
<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(5, 99, 193);"><u><a style="color: rgb(5, 99, 193); margin: 0px;" data-linkindex="1" class="x_OWAAutoLink" id="OWAb0d23fc1-281f-c72c-b9ea-96d958219b42" href="mailto:r.mcnally@northeastern.edu">r.mcnally@northeastern.edu</a></u></span></p>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Genesis Nieves <gnieves@molloy.edu><br>
<b>Sent:</b> Thursday, July 24, 2025 9:24 AM<br>
<b>To:</b> McNally, Ryan <r.mcnally@northeastern.edu>; eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: Ebook Central Reader App Upgrade - download issues?</font>
<div> </div>
</div>
<style type="text/css" style="display:none">
<!--
p
{margin-top:0;
margin-bottom:0}
-->
</style>
<div dir="ltr">
<table border="0" cellspacing="0" cellpadding="0" width="100%" align="left" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; border:0!important; display:table!important; width:100%!important; table-layout:fixed!important; border-collapse:seperate!important; float:none!important; border-spacing:0px 0px!important">
<tbody style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; display:block!important">
<tr style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important">
<td valign="middle" width="1px" bgcolor="#A6A6A6" cellpadding="7px 2px 7px 2px" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; padding:7px 2px 7px 2px!important; background-color:#A6A6A6!important; width:0px!important">
</td>
<td valign="middle" width="100%" bgcolor="#EAEAEA" cellpadding="7px 5px 7px 15px" color="#212121" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; width:100%!important; background-color:#EAEAEA!important; padding:7px 5px 7px 15px!important; font-family:wf_segoe-ui_normal,Segoe UI,Segoe WP,Tahoma,Arial,sans-serif!important; font-size:12px!important; font-weight:normal!important; color:#212121!important; text-align:left!important; word-wrap:break-word!important">
<div style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important">
You don't often get email from gnieves@molloy.edu. <a href="https://aka.ms/LearnAboutSenderIdentification" style="background:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; opacity:revert!important; visibility:revert!important">
Learn why this is important</a> </div>
</td>
<td valign="middle" align="left" width="75px" bgcolor="#EAEAEA" cellpadding="7px 5px 7px 5px" color="#212121" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; width:75px!important; background-color:#EAEAEA!important; padding:7px 5px 7px 5px!important; font-family:wf_segoe-ui_normal,Segoe UI,Segoe WP,Tahoma,Arial,sans-serif!important; font-size:12px!important; font-weight:normal!important; color:#212121!important; text-align:left!important; word-wrap:break-word!important">
</td>
</tr>
</tbody>
</table>
<div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Emily and Ryan, </div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Thank you both for your replies. </div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Ryan, that did the trick! I agree on changing the file format, it's an additional hurdle to use this.</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I'm glad I can access the app from a Windows device now, but still no books. Did you notice that it took time to sync downloaded titles from Ebook Central to the app after you installed it? This is the same issue I'm having with my Android device - access with
no material.</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Thanks again,</div>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<i><br>
</i></div>
<div class="x_elementToProof" id="x_Signature">
<table cellpadding="0" cellspacing="0" id="x_x_x_0.u2u79hhcmk" style="width:100%; box-sizing:border-box; border-collapse:collapse; border-spacing:0px">
<tbody>
<tr>
<td style="padding-bottom:10px; vertical-align:top; width:100%">
<div class="x_elementToProof" style="font-family:"Aptos","Aptos_EmbeddedFont","Aptos_MSFontService","Calibri","Helvetica",sans-serif">
<span style="font-size:12pt; color:rgb(0,0,0)">Genesis Nieves</span><span style="font-size:12pt; color:rgb(0,66,128); font-weight:bolder"><br>
</span><span style="font-size:11pt; color:rgb(0,0,0)"><i>Electronic Resources Librarian</i><br>
</span><span style="font-size:11pt; color:rgb(150,4,35)">Molloy University, JET Library</span></div>
</td>
</tr>
<tr>
<td style="padding-bottom:10px; vertical-align:top; width:100%">
<div class="x_elementToProof" style="font-family:"Aptos","Aptos_EmbeddedFont","Aptos_MSFontService","Calibri","Helvetica",sans-serif; font-size:11pt; color:rgb(0,0,0)">
Office: <i>516-323-3919</i></div>
</td>
</tr>
<tr>
<td style="padding-bottom:10px; vertical-align:top; width:100%">
<div class="x_elementToProof" style="font-family:"Aptos","Aptos_EmbeddedFont","Aptos_MSFontService","Calibri","Helvetica",sans-serif; font-size:11pt; color:rgb(0,0,0)">
gnieves@molloy.edu<br>
<a title="https://www.molloy.edu/library" href="https://www.molloy.edu/library" originalsrc="https://www.molloy.edu/library">https://www.molloy.edu/library</a></div>
</td>
</tr>
<tr>
<td style="padding-bottom:10px; vertical-align:top; width:100%"></td>
</tr>
</tbody>
</table>
<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<i><br>
</i></div>
</div>
<div id="x_appendonsend"></div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> McNally, Ryan <r.mcnally@northeastern.edu><br>
<b>Sent:</b> Thursday, July 24, 2025 9:11 AM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org>; Genesis Nieves <gnieves@molloy.edu><br>
<b>Subject:</b> Re: Ebook Central Reader App Upgrade - download issues?</font>
<div> </div>
</div>
<style type="text/css" style="display:none">
<!--
p
{margin-top:0;
margin-bottom:0}
-->
</style>
<div dir="ltr">
<table border="0" cellspacing="0" cellpadding="0" width="100%" align="left" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; border:0!important; display:table!important; width:100%!important; table-layout:fixed!important; border-collapse:seperate!important; float:none!important; border-spacing:0px 0px!important">
<tbody style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; display:block!important">
<tr style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important">
<td valign="middle" width="1px" bgcolor="#A6A6A6" cellpadding="7px 2px 7px 2px" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; padding:7px 2px 7px 2px!important; background-color:#A6A6A6!important; width:0px!important">
</td>
<td valign="middle" width="100%" bgcolor="#EAEAEA" cellpadding="7px 5px 7px 15px" color="#212121" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; width:100%!important; background-color:#EAEAEA!important; padding:7px 5px 7px 15px!important; font-family:wf_segoe-ui_normal,Segoe UI,Segoe WP,Tahoma,Arial,sans-serif!important; font-size:12px!important; font-weight:normal!important; color:#212121!important; text-align:left!important; word-wrap:break-word!important">
<div style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important">
You don't often get email from r.mcnally@northeastern.edu. <a href="https://aka.ms/LearnAboutSenderIdentification" style="background:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; opacity:revert!important; visibility:revert!important">
Learn why this is important</a> </div>
</td>
<td valign="middle" align="left" width="75px" bgcolor="#EAEAEA" cellpadding="7px 5px 7px 5px" color="#212121" style="background:revert!important; border:revert!important; bottom:revert!important; color:revert!important; direction:revert!important; display:revert!important; font-size:revert!important; height:revert!important; letter-spacing:revert!important; line-height:revert!important; margin:revert!important; opacity:revert!important; order:revert!important; outline:revert!important; overflow:revert!important; padding:revert!important; position:revert!important; tab-size:revert!important; table-layout:revert!important; text-align:revert!important; text-indent:revert!important; text-orientation:revert!important; text-overflow:revert!important; text-transform:revert!important; top:revert!important; vertical-align:revert!important; visibility:revert!important; white-space:revert!important; width:revert!important; word-break:revert!important; word-spacing:revert!important; writing-mode:revert!important; zoom:revert!important; width:75px!important; background-color:#EAEAEA!important; padding:7px 5px 7px 5px!important; font-family:wf_segoe-ui_normal,Segoe UI,Segoe WP,Tahoma,Arial,sans-serif!important; font-size:12px!important; font-weight:normal!important; color:#212121!important; text-align:left!important; word-wrap:break-word!important">
</td>
</tr>
</tbody>
</table>
<div>
<div style="background-color:pink; border:0px dotted #003333; padding:.2em"><span style="font-size:12pt; font-family:sans-serif; color:black; font-weight:bold; padding:.2em">CAUTION</span>
<div style="font-size:10pt; font-family:sans-serif; color:black; font-weight:normal; padding:.2em">
This message originated outside of Molloy University. Do not click links or open attachments unless you are sure the content is safe</div>
</div>
<hr>
<div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
Hi Genesis,</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
We switched yesterday and I had issues installing to my Windows computer, still waiting for feedback from other staff. I was unfamiliar with .msix files and my initial searches for how to run them all lead to this
<a title="https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer" id="LPlnk822882" href="https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer" originalsrc="https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer" originalsrc="https://learn.microsoft.com/en-us/windows/msix/app-installer/install-update-app-installer">
Microsoft page</a> which offers a download that is also an .msix file. This <a title="https://apps.microsoft.com/detail/9nblggh4nns1?hl=en-US&gl=US" id="LPlnk399453" href="https://apps.microsoft.com/detail/9nblggh4nns1?hl=en-US&gl=US" originalsrc="https://apps.microsoft.com/detail/9nblggh4nns1?hl=en-US&gl=US" originalsrc="https://apps.microsoft.com/detail/9nblggh4nns1?hl=en-US&gl=US">
page for App Installer</a> did the trick, though. I opened a case asking if they could switch to an .exe so we wouldn't have to write up help pages for this hurdle. Once installed, it seems to work ok.</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
I'll be testing Android today so not great to hear there are problems there as well.</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
<br>
</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
Thanks,</div>
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
Ryan</div>
<div class="x_x_elementToProof" id="x_x_Signature">
<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(0,0,0)">
<br>
</div>
<p class="x_x_elementToProof" style="text-align:left; text-indent:0px; background-color:rgb(255,255,255); margin:0cm">
<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(31,56,100)"><b>Ryan McNally</b></span></p>
<p class="x_x_elementToProof" style="text-align:left; text-indent:0px; background-color:white; margin-top:0px; margin-bottom:0px">
<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(31,56,100)">Electronic Resources Librarian</span></p>
<p class="x_x_elementToProof" style="text-align:left; text-indent:0px; background-color:white; margin-top:0px; margin-bottom:0px">
<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(31,56,100)">Northeastern University</span></p>
<p class="x_x_elementToProof" style="text-align:left; text-indent:0px; background-color:white; margin-top:0px; margin-bottom:0px">
<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(31,56,100)">617.373.8216</span></p>
<p class="x_x_elementToProof" style="text-align:left; text-indent:0px; background-color:white; margin-top:0px; margin-bottom:0px">
<span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:rgb(5,99,193)"><u><a data-linkindex="1" class="x_x_x_OWAAutoLink" id="OWA5e63027f-db64-fc19-8a0c-2320f420ead4" href="mailto:r.mcnally@northeastern.edu" style="color:rgb(5,99,193); margin:0px">r.mcnally@northeastern.edu</a></u></span></p>
</div>
<div id="x_x_appendonsend"></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, July 24, 2025 8:33 AM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Ebook Central Reader App Upgrade - download issues? </div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
Morning all,</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
<br>
</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your bookshelf in the app on Android? If anyone has
been successful using this app, I'd like to know, too.</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
<br>
</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this is an error on our side.</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
<br>
</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
Thanks all,</div>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
<br>
</div>
<div id="x_x_x_Signature">
<table cellpadding="0" cellspacing="0" id="x_x_x_x_x_0.u2u79hhcmk" style="direction:ltr; width:100%; box-sizing:border-box; border-collapse:collapse; border-spacing:0px">
<tbody>
<tr>
<td style="direction:ltr; padding-bottom:10px; vertical-align:top; width:100%">
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif">
<span style="font-size:12pt; color:black">Genesis Nieves</span><span style="font-size:12pt; color:rgb(0,66,128); font-weight:bolder"><br>
</span><span style="font-size:11pt; color:black"><i>Electronic Resources Librarian</i><br>
</span><span style="font-size:11pt; color:rgb(150,4,35)">Molloy University, JET Library</span></div>
</td>
</tr>
<tr>
<td style="direction:ltr; padding-bottom:10px; vertical-align:top; width:100%">
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:black">
Office: <i>516-323-3919</i></div>
</td>
</tr>
<tr>
<td style="direction:ltr; padding-bottom:10px; vertical-align:top; width:100%">
<div class="x_x_elementToProof" style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:11pt; color:black">
gnieves@molloy.edu<br>
<a data-auth="NotApplicable" originalsrc="https://www.molloy.edu/library" title="https://www.molloy.edu/library" class="x_x_OWAAutoLink" id="OWAd0152986-7104-782c-00c5-566614911c8d" href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,8o3tI_SnV2kjSZCypZ16qaBk3ihCwGBa3focsmhzXwymVCMNTNS3BLEXjONw94LZ28fD186v-h7PDz391hfGYwhNijnw44sOjMGlRhgddXa4mev1vcUu9sep&typo=1" originalsrc="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,8o3tI_SnV2kjSZCypZ16qaBk3ihCwGBa3focsmhzXwymVCMNTNS3BLEXjONw94LZ28fD186v-h7PDz391hfGYwhNijnw44sOjMGlRhgddXa4mev1vcUu9sep&typo=1" originalsrc="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.molloy.edu%2flibrary&c=E,1,8o3tI_SnV2kjSZCypZ16qaBk3ihCwGBa3focsmhzXwymVCMNTNS3BLEXjONw94LZ28fD186v-h7PDz391hfGYwhNijnw44sOjMGlRhgddXa4mev1vcUu9sep&typo=1">https://www.molloy.edu/library</a></div>
</td>
</tr>
</tbody>
</table>
<div style="direction:ltr; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:black">
<i><br>
</i></div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>