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Hi Genesis,</div>
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UNF just got access yesterday. One person (the first to try it) set it up. Three others who tested it got the "system errors." We started a ticket too. We have Open Athens for authentication. We can't log out of our Proquest Ebook Central accounts, we're
logged in automatically to this gobbedlygook string - see below<span style="color: rgb(112, 112, 112);"><label style="box-sizing:border-box;display:inline-block;max-width:100%;margin-bottom:0px;min-height:1px;padding-left:15px;padding-right:15px;float:left;width:285px;color:rgb(112, 112, 112);text-transform:uppercase;text-align:right;padding-top:7px;font-family:robotoregular, Helvetica, Arial, sans-serif;font-size:14px" class="col-md-3 control-label patron-form-label elementToProof">
<div class="elementToProof">Email/username</div>
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athens_11d0qg00c3v0e9d5f7o96kh1l2 or email nonexist@ebrary.com</div>
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I can download but not launch the app, that's where I get the system error screen about lacking integrity.</div>
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Emily</div>
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<p class="elementToProof">Emily Ray</p>
<p class="elementToProof">Electronic Resources Librarian</p>
<p class="elementToProof">Thomas G. Carpenter Library</p>
<p class="elementToProof">University of North Florida</p>
<p class="elementToProof"><a style="margin-top: 0px; margin-bottom: 0px;" class="OWAAutoLink" id="OWAa8045f6a-f8c0-c1bc-fc5a-ee9a44ec3daa" href="mailto:emily.ray@unf.edu">emily.ray@unf.edu</a></p>
<p class="elementToProof">904-620-5673</p>
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<b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, July 24, 2025 8:33 AM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Ebook Central Reader App Upgrade - download issues? </div>
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Morning all,</div>
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To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your bookshelf in the app on Android? If anyone has
been successful using this app, I'd like to know, too.</div>
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I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this is an error on our side.</div>
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Thanks all,</div>
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<span style="font-size: 12pt; color: rgb(0, 0, 0);">Genesis Nieves</span><span style="font-size: 12pt; color: rgb(0, 66, 128); font-weight: bolder;"><br>
</span><span style="font-size: 11pt; color: rgb(0, 0, 0);"><i>Electronic Resources Librarian</i><br>
</span><span style="font-size: 11pt; color: rgb(150, 4, 35);">Molloy University, JET Library</span></div>
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Office: <i>516-323-3919</i></div>
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gnieves@molloy.edu<br>
<a data-auth="NotApplicable" originalsrc="https://www.molloy.edu/library" title="https://www.molloy.edu/library" class="x_OWAAutoLink" id="OWA26e11ea0-1901-2205-7e13-8b227312b265" href="https://www.molloy.edu/library">https://www.molloy.edu/library</a></div>
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