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<p class="MsoNormal"><span style="color:black">Yes, I’ve found that article to be pretty helpful in reviewing language used on our website and our interfaces. Though, I think there are pretty steep challenges with addressing some of the most problematic terms
(I have yet to see a great alternative to “Databases” for example).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Regarding ILL, I think the important points are to use an action term (Request, Borrow, etc.) and to definitely avoid using the ILL acronym.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I’m curious if anyone is using the same language for requesting an item in your local collection or via ILL? For example, in our discovery tool, the link is “Place request” for a local item or for something available
on another campus. But we use different link text for ILL. Maybe we should be using “Place request” for everything?
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Buddy Pennington</span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Head of Systems & Technology, Librarian III<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">University of Missouri – Kansas City<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Miller Nichols Library<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 16, 2025 5:22 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] EXTERNAL:Re: Wording of ILL link within discovery service, and reach of your info lit program to new cohorts<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Our ILL link text is "Borrow from Another Library"; we're a small college with a large population of students who are the first college-goers in their family. I think faculty
are the main users of the service, but we try to minimize barriers for students who lack the vocabulary.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">There's a good review of the recent literature at
<a href="https://crl.acrl.org/index.php/crl/article/view/25723/34395">https://crl.acrl.org/index.php/crl/article/view/25723/34395</a> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black">Tony Zbaraschuk<o:p></o:p></span></p>
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<p class="elementtoproof"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">Tony Zbaraschuk</span></b><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#212121">Public Services Librarian, Assistant Professor – Library</span><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Chan Shun Centennial Library </span><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">100 West Hillcrest Street | Keene | Texas | 76059</span><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><a href="http://www.swau.edu/" target="_blank"><span style="color:black">www.swau.edu</span></a> |
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#212121">817-202-6480 |
<a href="mailto:tony.z@swau.edu" target="_blank">tony.z@swau.edu</a></span><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"> </span><o:p></o:p></p>
<p class="elementtoproof"><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121"><img border="0" width="300" height="84" style="width:3.125in;height:.875in" id="OWAPstImg854849" src="cid:image001.png@01DBF6F8.3CA06AF0" alt="1562774135912"></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, July 16, 2025 4:08 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> EXTERNAL:Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts</span>
<o:p></o:p></p>
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<p class="xmsonormal"><span style="color:black">We use “Request through Interlibrary Loan” as our link text.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="color:black">Buddy Pennington</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Head of Systems & Technology, Librarian III</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">University of Missouri – Kansas City</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Miller Nichols Library</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 16, 2025 3:51 PM<br>
<b>To:</b> ERIL-L listserv <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black">My two cents for what it is worth.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black">ILL / Interlibrary Loan is pretty standard naming convention across libraries and library types. Patrons will learn the name even if you do not target them via classes. Also, you have already
invested how much time in previous classes teaching patrons the phrase "ILL" or "Interlibrary Loan?" How many users prior to this new freshman class have already learned the terminology? Should that group of users now be expected to relearn new phrases and/or
terminology?</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black">Honestly, in all the years (nearly 25) I have been a librarian, I have never had a user complain about what the service is called — they only complain when they cannot find the link or the button
to the service. If you are consistent with naming and placement, your users will probably never complain that they don't understand what ILL / Interlibrary Loan means. Adding a note about what the service is can be helpful — example:
<i>The library does not own this item. [Library users] can request items through Interlibrary Loan. This is a free service for [library users].</i></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt;color:black">Lesli</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">Lesli M. Moore</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">Library Information Analyst</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">Texas Health Science Libraries Consortium</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">The University of Texas MD Anderson Cancer Center</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">lmmoore2 AT mdanderson DOT org</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">ph: 713-745-1573</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:14.0pt;color:black">fx: 713-563-3650</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on
behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, July 16, 2025 2:12 PM<br>
<b>To:</b> ERIL-L listserv <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [EXTERNAL] [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts
</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal" align="center" style="text-align:center"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">SLOW DOWN! - EXTERNAL SENDER:
<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a></span></b><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Hi,</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">We have in past years been able to reach approximately 80% of our new freshman class with info lit sessions, in which we introduced them to what ILL is and showed them the link
inside our discovery service (EDS).</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Due to curricular changes at UPEI, we are expecting to see a huge drop in that access to freshmen, so we are now proceeding with evaluating our links, website, etc. with the expectation
that we will not have had the chance to teach them our "jargon".</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Right now our link to pass through the discovery record metadata to our ILL form is labeled:
<b>Make an Interlibrary Loan (ILL) Request...</b></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">but we are considering changing it to be more meaningful. Fortunately EBSCO allows us quite a lot of characters and will wrap it rather than cut it off.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">We would be very interested to hear from all of you who also don't have the chance to teach what "ILL"/"Interlibrary Loan" means but have a similar link in your discovery service.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">What is the link text you use? Are you happy with it?</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">We are also considering figuring out how to have two different wordings that would display depending on the content type of the record they are on - one for articles/book chapters
that come by PDF and take mere hours to usually no longer than 2 business days, and one for books/videos which are "borrowed" and take up to a week.</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">If you have that split, what are you using for each content type group?</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black">Thank you!</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">Melissa Belvadi</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">Collections Librarian</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">University of Prince Edward Island</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><a href="mailto:mbelvadi@upei.ca">mbelvadi@upei.ca</a> 9</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#202124">02-566-0581</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#202124">ORCID iD: 0000-0002-4433-0189</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">my
<a href="https://urldefense.com/v3/__https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html__;!!PfbeBCCAmug!ie9s6AtGpBZQjI3hDmjqHWbYI4DR2IrB4rkAHbo3dowjoKLNJfNevc3rzZ0PDJQpCHrpSLRo60eQ6a2L0CHPJMM$" title="https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html">
public calendar</a></span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white"><a href="https://urldefense.com/v3/__https://mbelvadi.youcanbook.me/__;!!PfbeBCCAmug!ie9s6AtGpBZQjI3hDmjqHWbYI4DR2IrB4rkAHbo3dowjoKLNJfNevc3rzZ0PDJQpCHrpSLRo60eQ6a2LiMxyKio$">Make
an appointment</a> via YouCanBookMe</span><o:p></o:p></p>
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<p class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">My pronouns are
</span><span style="font-size:10.5pt;font-family:"Nirmala UI",sans-serif;color:#1F1F1F">ಅವರು</span><span style="font-size:10.5pt;font-family:Roboto;color:#1F1F1F">/</span><span style="font-size:10.5pt;font-family:"Nirmala UI",sans-serif;color:#1F1F1F">ಅವರನ್ನು</span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">My emails are sent during the hours that I work and I understand that you will respond during the hours that you work.</span><o:p></o:p></p>
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<p class="xmsonormal">The information contained in this e-mail message may be privileged, confidential, and/or protected from disclosure. This e-mail message may contain protected health information (PHI); dissemination of PHI should comply with applicable
federal and state laws. If you are not the intended recipient, or an authorized representative of the intended recipient, any further review, disclosure, use, dissemination, distribution, or copying of this message or any attachment (or the information contained
therein) is strictly prohibited. If you think that you have received this e-mail message in error, please notify the sender by return e-mail and delete all references to it and its contents from your systems.<o:p></o:p></p>
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