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<p class="MsoNormal"><span style="color:black">We use “Request through Interlibrary Loan” as our link text.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Buddy Pennington</span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Head of Systems & Technology, Librarian III<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">University of Missouri – Kansas City<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black;mso-ligatures:standardcontextual">Miller Nichols Library<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 16, 2025 3:51 PM<br>
<b>To:</b> ERIL-L listserv <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFC7CE"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C0006">WARNING:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This message
has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">My two cents for what it is worth.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">ILL / Interlibrary Loan is pretty standard naming convention across libraries and library types. Patrons will learn the name even if you do not target them via classes. Also, you have already invested
how much time in previous classes teaching patrons the phrase "ILL" or "Interlibrary Loan?" How many users prior to this new freshman class have already learned the terminology? Should that group of users now be expected to relearn new phrases and/or terminology?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Honestly, in all the years (nearly 25) I have been a librarian, I have never had a user complain about what the service is called — they only complain when they cannot find the link or the button
to the service. If you are consistent with naming and placement, your users will probably never complain that they don't understand what ILL / Interlibrary Loan means. Adding a note about what the service is can be helpful — example:
<i>The library does not own this item. [Library users] can request items through Interlibrary Loan. This is a free service for [library users].</i><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Lesli<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Lesli M. Moore<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Library Information Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">Texas Health Science Libraries Consortium<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">The University of Texas MD Anderson Cancer Center<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">lmmoore2 AT mdanderson DOT org<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">ph: 713-745-1573<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;color:black">fx: 713-563-3650<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf
of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, July 16, 2025 2:12 PM<br>
<b>To:</b> ERIL-L listserv <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [EXTERNAL] [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">SLOW DOWN! - EXTERNAL SENDER:
<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a></span></b><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Be suspicious of tone, urgency, and formatting.
<b>Do not click/open links or attachments on a mobile device. Wait until you are at a computer to confirm you are absolutely certain it is a trusted source.</b><br>
If you are at all uncertain use the Report Phish button and our Cybersecurity team will investigate.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We have in past years been able to reach approximately 80% of our new freshman class with info lit sessions, in which we introduced them to what ILL is and showed them the link
inside our discovery service (EDS).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Due to curricular changes at UPEI, we are expecting to see a huge drop in that access to freshmen, so we are now proceeding with evaluating our links, website, etc. with the expectation
that we will not have had the chance to teach them our "jargon".<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Right now our link to pass through the discovery record metadata to our ILL form is labeled:
<b>Make an Interlibrary Loan (ILL) Request...</b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">but we are considering changing it to be more meaningful. Fortunately EBSCO allows us quite a lot of characters and will wrap it rather than cut it off.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We would be very interested to hear from all of you who also don't have the chance to teach what "ILL"/"Interlibrary Loan" means but have a similar link in your discovery service.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">What is the link text you use? Are you happy with it?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We are also considering figuring out how to have two different wordings that would display depending on the content type of the record they are on - one for articles/book chapters
that come by PDF and take mere hours to usually no longer than 2 business days, and one for books/videos which are "borrowed" and take up to a week.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">If you have that split, what are you using for each content type group?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thank you!<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">Melissa Belvadi</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">Collections Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">University of Prince Edward Island<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><a href="mailto:mbelvadi@upei.ca">mbelvadi@upei.ca</a> 9</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#202124">02-566-0581</span><span style="font-family:"Arial",sans-serif;color:#202124"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#202124">ORCID iD: 0000-0002-4433-0189<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124">my
<a href="https://urldefense.com/v3/__https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html__;!!PfbeBCCAmug!ie9s6AtGpBZQjI3hDmjqHWbYI4DR2IrB4rkAHbo3dowjoKLNJfNevc3rzZ0PDJQpCHrpSLRo60eQ6a2L0CHPJMM$" title="https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html">
public calendar</a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white"><a href="https://urldefense.com/v3/__https://mbelvadi.youcanbook.me/__;!!PfbeBCCAmug!ie9s6AtGpBZQjI3hDmjqHWbYI4DR2IrB4rkAHbo3dowjoKLNJfNevc3rzZ0PDJQpCHrpSLRo60eQ6a2LiMxyKio$">Make
an appointment</a> via YouCanBookMe</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">My pronouns are
</span><span style="font-size:10.5pt;font-family:"Nirmala UI",sans-serif;color:#1F1F1F">ಅವರು</span><span style="font-size:10.5pt;font-family:Roboto;color:#1F1F1F">/</span><span style="font-size:10.5pt;font-family:"Nirmala UI",sans-serif;color:#1F1F1F">ಅವರನ್ನು</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124;background:white">My emails are sent during the hours that I work and I understand that you will respond during the hours that you work.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#202124"><o:p></o:p></span></p>
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<p class="MsoNormal">The information contained in this e-mail message may be privileged, confidential, and/or protected from disclosure. This e-mail message may contain protected health information (PHI); dissemination of PHI should comply with applicable federal
and state laws. If you are not the intended recipient, or an authorized representative of the intended recipient, any further review, disclosure, use, dissemination, distribution, or copying of this message or any attachment (or the information contained therein)
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