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Hi, yes, similar / same here with on and off campus Wiley outage. We have also made a case, which is no. 26853537. FYI, this outage is also being reported and info shared on EZPROXY-L.</div>
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Best regards, Dana</div>
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<p style="margin: 0in; font-family: "Times New Roman", serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(15, 36, 62);"><b>Dana McFarland</b></span><span style="font-size: 10pt; color: rgb(15, 36, 62);"><b><br>
</b></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: black;">Librarian & Coordinator for eResources & Scholarly Communication<b>
</b>|<b> </b><a href="https://communityscholars.ca/" style="margin-top: 0px; margin-bottom: 0px;">Community Scholars Program</a></span></p>
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<p style="margin: 0in; font-family: "Times New Roman", serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: black;"><b>Library @ Vancouver Island University</b></span></p>
<p style="margin: 0in; font-family: "Times New Roman", serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: black;">900 Fifth Street, Nanaimo, BC V9R 5S5<b> |</b> p: 250.740.6330 </span></p>
<p style="margin: 0in; font-family: "Times New Roman", serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; color: black;"><b><a href="mailto:Dana.McFarland@viu.ca" target="_blank" style="margin-top: 0px; margin-bottom: 0px;">Dana.McFarland@viu.ca</a></b></span></p>
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<p style="margin: 0in; font-family: "Times New Roman", serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt;">Privileged to live, work, and learn in Coast Salish territories, including VIU campuses in lands of Snuneymuxw,
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<b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Wednesday, July 2, 2025 10:18 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Problems connecting to Wiley Online Library</div>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="letter-spacing: 1.5pt; font-size: 16pt;">Hello,</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="letter-spacing: 1.5pt; font-size: 16pt;">We created case 26853636 if you would like to reference it.</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="letter-spacing: 1.5pt; font-size: 16pt;">Thank you,</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Bradley Hand ITC";"><b>-Tonia</b></span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;">Tonia Graves</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Trebuchet MS", sans-serif; font-size: 10pt;">Resource Discovery Librarian</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Trebuchet MS", sans-serif; font-size: 10pt;">Old Dominion University Libraries</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Trebuchet MS", sans-serif; font-size: 10pt;">757-683-4188</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; font-size: 11pt;"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 2, 2025 1:06 PM<br>
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<b>Subject:</b> Re: [Eril-l] Problems connecting to Wiley Online Library</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);">Hi All,</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);">Anyone who subscribes to the Cochrane Library via Wiley experienced this issue yesterday as well. There were
many emails on the EZProxy list serv. This issue was affecting EZProxy users. When I remove the proxy prefix, Cloudflare successfully verifies that I'm a human and takes me to Wiley.</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);">People are talking on the listerv now about Wiley Online Library experiencing the Cloudflare issue that we saw
with Cochrane yesterday. It is definitely site wide.</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);">I have submitted a support case.</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: rgb(0, 36, 81);"> </span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; font-size: 14pt; color: rgb(20, 33, 66);">Kristin Rogers</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; color: rgb(207, 20, 43);">Electronic Resources & Discovery Librarian</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; font-size: 10pt; color: rgb(20, 33, 66);">The University of Mississippi</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; font-size: 10pt; color: rgb(20, 33, 66);">JD Williams Library</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; font-size: 10pt; color: rgb(20, 33, 66);">University, MS 38677-1848</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; font-size: 10pt; color: rgb(20, 33, 66);">O: +1-662-915-3409 | F: +1-662-915-6744</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Georgia", serif; font-size: 10pt; color: blue;"><u><a href="mailto:kerogers@olemiss.edu" id="OWAfebcdbf6-0d2c-f10d-ed9c-fa4a3c4431b5" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;">kerogers@olemiss.edu</a></u></span><span style="font-family: "Georgia", serif; font-size: 10pt; color: rgb(20, 33, 66);"> |
</span><span style="font-family: "Georgia", serif; font-size: 10pt; color: blue;"><u><a href="http://www.olemiss.edu/" id="OWA6eea7da3-6563-a3e8-69a0-736d1ba327cb" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;" originalsrc="http://www.olemiss.edu/" data-auth="NotApplicable">www.olemiss.edu</a></u></span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; color: black;"> </span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: black;"><b>From:</b> Eril-l <</span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:eril-l-bounces@lists.eril-l.org" id="OWAb4245e68-e103-c364-3bb1-3e21f22eaa74" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;">eril-l-bounces@lists.eril-l.org</a></u></span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: black;">>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <</span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:eril-l@lists.eril-l.org" id="OWA045b1618-f3d2-41c7-04bb-d8d508cfeba7" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;">eril-l@lists.eril-l.org</a></u></span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: black;">><br>
<b>Sent:</b> Wednesday, July 2, 2025 11:59 AM<br>
<b>To:</b> </span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:eril-l@lists.eril-l.org" id="OWA582c21e5-1bfa-bd1c-0110-a47967c56906" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;">eril-l@lists.eril-l.org</a></u></span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: black;"> <</span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:eril-l@lists.eril-l.org" id="OWAffc21faf-8e2f-a696-3c4f-77365dbd4834" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;">eril-l@lists.eril-l.org</a></u></span><span style="font-family: "Calibri", sans-serif; font-size: 11pt; color: black;">><br>
<b>Subject:</b> [Eril-l] Problems connecting to Wiley Online Library</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif; font-size: 10pt; color: red;">[EXTERNAL]</span></p>
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<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;">Hello,</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;">We are currently having problems connecting to Wiley Online Library from both on and off campus.</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;">- Attempting to access Wiley Online Library from campus may lead to a page asking that you verify you are a human. The page seems to successfully
verify you are human, but sometimes hangs for a few minutes before going to a page indicating "Wiley Online Library is down." This seems to only happen from some of our IP addresses.<br>
<br>
- Attempting to access Wiley Online Library from off campus through our proxy server (EZProxy) leads to a "Website is not accessible via this address" message.</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;">I have reported this to Wiley but wondered if anyone else was having these problems.</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;"> </span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="font-family: "Arial", sans-serif;">Thank you,</span></p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><br>
</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;">Kenyon Stuart</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="color: rgb(34, 34, 34);">Electronic Resource Management</span> Unit</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;">320 Harlan Hatcher Graduate Library</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;">University of Michigan</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;">Ann Arbor, Michigan 48109-1190 USA</p>
<p style="margin: 0in; font-family: "Aptos", sans-serif; font-size: 12pt;"><span style="color: black;">email:</span><span style="color: blue;"> <u><a href="mailto:kstuart@umich.edu" id="OWA066e2cfc-ea4f-7d39-48d7-a97208fe9449" class="OWAAutoLink" style="color: blue; margin-top: 0px; margin-bottom: 0px;">kstuart@umich.edu</a></u></span></p>
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