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<td><span style="font-weight:bold; padding-left:3px">Flynn, C.M.</span> <span>reacted to your message:</span>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Wednesday, July 2, 2025 5:48:30 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Problems connecting to Wiley Online Library</font>
<div> </div>
</div>
<div>
<p><span style="color:rgb(209,72,65)"><span style="font-family:"Times New Roman",Times,serif; font-size:22px"><strong>[EXTERNAL]</strong></span></span></p>
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<div class="WordSection1">
<p class="MsoNormal">A coworker found <a href="https://urldefense.com/v3/__https://wolsupport.wiley.com/s/article/Cloudflare-Error-in-Wiley-Online-Library__;!!MXfaZl3l!cxwUGUnLQ8HTHVfZ5I_aIZr_K83bh88ZHt9WL88bUiuv0tFf1b8unsLpyS6xkJAxHvT2QaPJECFFat3_STramOkr$">
this page</a> that indicates the problem is likely caused by Wiley not having your EZproxy IP address whitelisted. They recommend contacting them with your Customer ID, Account name, and proxy IP address.
</p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal" style="line-height:15.6pt; background:white"><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:#333333">Electronically yours,<br>
</span><b><span style="font-size:13.5pt; font-family:"Arial",sans-serif; color:#0066CC">Kris Ann Hudson</span></b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#555555; background:white"> </span><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#0066CC; background:white">(they/she)</span><span style="font-size:13.0pt; font-family:"Arial",sans-serif; color:#555555; background:white"><br>
</span><b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#555555">Electronic Resources & Collections Assessment Librarian</span></b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#555555"><br>
<span style="background:white">Collections & Acquisitions Department<br>
University Libraries</span></span><span style="font-size:10.5pt; font-family:Roboto; color:#212529"><br>
</span><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#555555; background:white">Miller Nichols Library, 308D<br>
</span><span style="color:black"><a href="https://urldefense.com/v3/__http://library.umkc.edu/__;!!MXfaZl3l!cxwUGUnLQ8HTHVfZ5I_aIZr_K83bh88ZHt9WL88bUiuv0tFf1b8unsLpyS6xkJAxHvT2QaPJECFFat3_SY2GrxtX$"><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#0066CC; background:white">library.umkc.edu</span></a></span><u><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#0066CC; background:white"><br>
</span></u><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#555555">Phone:
</span><u><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#0066CC">(816) 235-6470</span></u><span style=""></span></p>
<p class="MsoNormal" style="line-height:15.6pt; background:white"><span style="color:black"><a href="https://urldefense.com/v3/__http://www.umkc.edu/__;!!MXfaZl3l!cxwUGUnLQ8HTHVfZ5I_aIZr_K83bh88ZHt9WL88bUiuv0tFf1b8unsLpyS6xkJAxHvT2QaPJECFFat3_SRlP5O3D$"><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#007BFF; text-decoration:none"><img border="0" width="98" height="42" id="x_x_x_x_x_Picture_x0020_1" src="cid:image003.png@01DBEB4F.6CAA1070" alt="UMKC Logo" style="width:1.0208in; height:.4375in"></span></a></span><span style=""></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 2, 2025 12:18 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Problems connecting to Wiley Online Library</span></p>
</div>
</div>
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<div style="border:solid #9C0006 1.0pt; padding:2.0pt 2.0pt 2.0pt 2.0pt; margin-bottom:2.0pt">
<p class="MsoNormal" style="line-height:12.0pt; background:#FFC7CE"><b><span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#9C0006">WARNING:</span></b><span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:black"> This message
has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.</span></p>
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<p class="MsoNormal"><span style="font-size:16.0pt; letter-spacing:1.5pt">Hello,</span></p>
<p class="MsoNormal"><span style="font-size:16.0pt; letter-spacing:1.5pt">We created case 26853636 if you would like to reference it.</span></p>
<p class="MsoNormal"><span style="font-size:16.0pt; letter-spacing:1.5pt">Thank you,</span></p>
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<p class="MsoNormal"><b><span style="font-family:"Bradley Hand ITC"">-Tonia</span></b><b><span style="font-family:"Bradley Hand ITC""></span></b></p>
<p class="MsoNormal"><span style="">Tonia Graves</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS",sans-serif">Resource Discovery Librarian</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS",sans-serif">Systems Development</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS",sans-serif">Old Dominion University Libraries</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Trebuchet MS",sans-serif">757-683-4188</span></p>
<p class="MsoNormal"><a href="mailto:tgraves@odu.edu"><span style="font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#467886">tgraves@odu.edu</span></a><span style="font-size:11.0pt"></span></p>
<p class="MsoNormal"><a href="https://urldefense.com/v3/__https://secure.acceptiva.com/?cst=1c0e01&allocation=Library__;!!MXfaZl3l!cxwUGUnLQ8HTHVfZ5I_aIZr_K83bh88ZHt9WL88bUiuv0tFf1b8unsLpyS6xkJAxHvT2QaPJECFFat3_SdXH9C5q$"><span style="color:#467886">Support
the Libraries!</span></a><span style=""></span></p>
<p class="MsoNormal"><span style=""> </span></p>
<p class="MsoNormal"><img border="0" width="120" height="118" id="image_1" src="cid:image004.png@01DBEB4F.6CAA1070" style="width:1.25in; height:1.2291in"><span style="font-size:10.0pt; font-family:"Trebuchet MS",sans-serif"></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <</span><a href="mailto:eril-l-bounces@lists.eril-l.org"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">eril-l-bounces@lists.eril-l.org</span></a><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 2, 2025 1:06 PM<br>
<b>To:</b> </span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> Re: [Eril-l] Problems connecting to Wiley Online Library</span></p>
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<p style=""><b><span style="font-size:10.0pt; font-family:"Times New Roman",serif; color:black">EXTERNAL to ODU:</span></b><span style="font-size:10.0pt; font-family:"Times New Roman",serif; color:black"> This email is not from an ODU account. Do not click
links or open attachments unless you recognize the sender and know the content is safe.
</span><span style="font-size:10.0pt; font-family:"Times New Roman",serif"></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451">Hi All,</span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451">Anyone who subscribes to the Cochrane Library via Wiley experienced this issue yesterday as well. There were many emails on the EZProxy list serv. This issue was affecting EZProxy
users. When I remove the proxy prefix, Cloudflare successfully verifies that I'm a human and takes me to Wiley.</span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451">People are talking on the listerv now about Wiley Online Library experiencing the Cloudflare issue that we saw with Cochrane yesterday. It is definitely site wide.</span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451">I have submitted a support case.</span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#002451"> </span></p>
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<p class="elementtoproof"><span style="font-size:14.0pt; font-family:"Georgia",serif; color:#142142">Kristin Rogers</span></p>
<p class="elementtoproof"><span style="font-family:"Georgia",serif; color:#CF142B">Electronic Resources & Discovery Librarian</span></p>
<p class="elementtoproof"><span style="font-family:"Georgia",serif; color:#CF142B">Assistant Professor</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">The University of Mississippi</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">JD Williams Library</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">50 Galtney Lott Plz</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">P.O. Box 1848</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">University, MS 38677-1848</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">U.S.A.</span></p>
<p class="elementtoproof"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142">O: +1-662-915-3409 | F: +1-662-915-6744</span></p>
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<p class="MsoNormal"><a href="mailto:kerogers@olemiss.edu"><span style="font-size:10.0pt; font-family:"Georgia",serif">kerogers@olemiss.edu</span></a><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142"> |
</span><a href="https://urldefense.com/v3/__http://www.olemiss.edu/__;!!MXfaZl3l!cxwUGUnLQ8HTHVfZ5I_aIZr_K83bh88ZHt9WL88bUiuv0tFf1b8unsLpyS6xkJAxHvT2QaPJECFFat3_SdoWgxVm$"><span style="font-size:10.0pt; font-family:"Georgia",serif">www.olemiss.edu</span></a><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black">
</span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:black"> </span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142; background:white">2025-2026 SELA President-Elect</span><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142"></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142"><img border="0" width="133" height="104" id="image_0" src="cid:image005.jpg@01DBEB4F.6CAA1070" style="width:1.3854in; height:1.0833in"></span><span style="font-size:10.0pt; font-family:"Georgia",serif; color:#142142"></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> Eril-l <</span><a href="mailto:eril-l-bounces@lists.eril-l.org"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">eril-l-bounces@lists.eril-l.org</span></a><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <</span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">><br>
<b>Sent:</b> Wednesday, July 2, 2025 11:59 AM<br>
<b>To:</b> </span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> <</span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">><br>
<b>Subject:</b> [Eril-l] Problems connecting to Wiley Online Library</span> </p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:red">[EXTERNAL]</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hello,</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We are currently having problems connecting to Wiley Online Library from both on and off campus.</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span class="xgmail-wrap-text"><span style="font-family:"Arial",sans-serif">- Attempting to access Wiley Online Library from campus may lead to a page asking that you verify you are a human. The page seems to successfully verify you are
human, but sometimes hangs for a few minutes before going to a page indicating "Wiley Online Library is down." This seems to only happen from some of our IP addresses.</span></span><span style="font-family:"Arial",sans-serif"><br>
<br>
<span class="xgmail-wrap-text">- Attempting to access Wiley Online Library from off campus through our proxy server (EZProxy) leads to a "Website is not accessible via this address" message.</span></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span class="xgmail-wrap-text"><span style="font-family:"Arial",sans-serif">I have reported this to Wiley but wondered if anyone else was having these problems.</span></span><span style="font-family:"Arial",sans-serif"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span class="xgmail-wrap-text"><span style="font-family:"Arial",sans-serif">Thank you,</span></span><span style="font-family:"Arial",sans-serif"></span></p>
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<p class="MsoNormal">Kenyon Stuart</p>
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<p class="MsoNormal"><span style="color:#222222">Electronic Resource Management</span> Unit</p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library</p>
<p class="MsoNormal">University of Michigan</p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA</p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> </span><a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a><span style="color:black"></span></p>
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