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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Julie,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We have also had difficulty communicating with the folks at Accuris. We have a subscription to the platform and a deposit account for purchasing standards. Many recent requests
for a pro forma invoice to replenish our deposit account went unanswered. After finally receiving a response, they mistakenly sent an invoice for our subscription renewal. We finally got our situation straightened out, but it was a frustrating process that
took over a month. It seems like they are either ill-equipped or uninterested in the academic market.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Geri<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#E7E6E6;mso-ligatures:none">If using assistive software, the message ends here. Email signature below<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none"><a href="https://namedrop.io/geririnna"><span style="color:#0563C1">Geri Rinna</span></a></span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">
(she/her <a href="https://pronouns.org/"><span style="color:#0563C1">why?)</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Associate Professor and Electronic Resources and Collections Strategist Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Western Michigan University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">269.387.5196<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Personal:
<a href="mailto:geraldine.rinna@wmich.edu"><span style="color:#0563C1">geraldine.rinna@wmich.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Departmental:
<a href="mailto:lib-serials@wmich.edu"><span style="color:#0563C1">lib-serials@wmich.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none">Ex Libris Certified Administrator Primo (BO): NA01/Alma: NA02<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;mso-ligatures:none"><a href="https://outlook.office.com/bookwithme/user/8209360a70e54a339aa6a8a8678c87fc@wmich.edu?anonymous&ep=plink"><span style="color:#0563C1">Book a meeting
with me!</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, June 17, 2025 6:40 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Accuris - what is your experience?<o:p></o:p></span></p>
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<p><strong><span style="font-family:"Calibri",sans-serif;color:black;background:#FFEB9C">Attention:</span></strong><span style="color:black;background:#FFEB9C"> This email is from outside Western Michigan University. Use caution when opening links and attachments.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Has anyone tried working with Accuris for Engineering standards? Do you get responses? We are being ghosted by our reps after telling them that we wanted to change our renewal for the next
cycle. We gave them the required notice to do so, yet they are refusing to discuss changes, nor will they return emails or calls.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Thanks for any feedback.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Julie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"inherit",serif;color:black;border:none windowtext 1.0pt;padding:0in;mso-ligatures:none"><img border="0" width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="cid:image001.png@01DBE01F.A8AFE7B0" alt="Vanderbilt"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"inherit",serif;color:black;border:none windowtext 1.0pt;padding:0in;mso-ligatures:none"> </span><span style="font-family:"Calibri",sans-serif;color:#242424;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"inherit",serif;color:black;border:none windowtext 1.0pt;padding:0in;mso-ligatures:none">Julie Glascock<br>
</span><span style="font-size:10.5pt;font-family:"inherit",serif;color:black;border:none windowtext 1.0pt;padding:0in;mso-ligatures:none">Director for Collection Strategy, Jean & Alexander Heard Libraries<br>
Vanderbilt University<br>
615-343-5879 | </span><span style="font-family:"Calibri",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;mso-ligatures:none"><a href="mailto:julie.glascock@vanderbilt.edu"><span style="font-size:10.5pt;font-family:"inherit",serif;color:#946E24">julie.glascock@vanderbilt.edu</span></a></span><span style="font-size:10.5pt;font-family:"inherit",serif;color:black;border:none windowtext 1.0pt;padding:0in;mso-ligatures:none"><br>
<br>
110 21st Avenue South, Suite 700 Baker Bldg<br>
Nashville, TN 37203<br>
<br>
Pronouns: she/her</span><span style="font-family:"Calibri",sans-serif;color:#242424;mso-ligatures:none"><o:p></o:p></span></p>
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