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Hi ERIL-L,</div>
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Our off-campus users are seeing an access issue when trying to link into Nexis Uni from Publication Finder. We use EZproxy to manage off-campus access. I tried reporting the issue to LexisNexis support, but they were unable to help. If anyone has had a similar
problem, could you offer some advice?</div>
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EBSCOadmin has a "Package Level Token" field for Nexis Uni (see below) that was initially blank. At first I thought that might be the cause, but I'm seeing the same problem even after entering the token that Nexis Uni provided.</div>
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<img size="74707" contenttype="image/png" style="max-width: 668px;" data-outlook-trace="F:1|T:1" src="cid:398f8401-fa98-456f-9f4a-aeaf854a9a4f"></div>
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Here are some screenshots to illustrate the issue:</div>
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<div class="elementToProof">Starting with a title-level search in Publication Finder:</div>
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<img id="image_0" size="79278" contenttype="image/png" style="max-width: 668px;" data-outlook-trace="F:1|T:1" src="cid:7da3f4df-9404-481f-b7da-6c5e8b4540b7"></div>
<ol start="2" data-editing-info="{"applyListStyleFromLevel":false,"orderedStyleType":1}" style="list-style-type: decimal;">
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<div class="elementToProof">Users see an error message like this one (the IP address listed is
<b>not </b>our proxy server's IP address):</div>
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<img size="81367" contenttype="image/png" style="max-width: 668px;" data-outlook-trace="F:1|T:1" src="cid:b46c1956-b08b-4a53-a0bb-0a90b63f7cbd"></div>
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Any suggestions would be appreciated!</div>
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Thanks,</div>
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Shelby</div>
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<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;">___</span></p>
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<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"> </span></p>
<p style="background-color: white; margin: 0in 0in 0.0001pt; font-size: 11pt;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);">Shelby Stuart, MSI (she/hers)</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0);"> </span></p>
<p style="background-color: white; margin: 0in 0in 0.0001pt; font-size: 11pt;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);">Electronic Resources Librarian</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0);"> </span></p>
<p style="background-color: white; margin: 0in 0in 0.0001pt; font-size: 11pt;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);">Floyd D. Loop Alumni Library, Cleveland Clinic</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0);"> </span></p>
<p style="background-color: white; margin: 0in 0in 0.0001pt; font-size: 11pt;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);">9211 Euclid Ave JJS3, Cleveland, OH 44195</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0);"> </span></p>
<p style="background-color: white; margin: 0in 0in 0.0001pt; font-size: 11pt;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);">stuarts3@ccf.org</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0);"> (<i>email
is the best way to reach me</i>)</span></p>
<p style="background-color: white; margin: 0in 0in 0.0001pt; font-size: 11pt;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color: rgb(32, 31, 30);">216-445-7334</span></p>
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<br><p class="MsoNormal"><font size="5" color="green"><span style="font-size:18.0pt;color:green"></span></font><font size="2" color="navy" face="Calibri"><span style="font-size:10.0pt;font-family:Calibri;color:navy"> </span></font><font size="1" color="green" face="Arial"><span style="font-size:7.0pt;font-family:Arial;color:green">Please consider the environment before printing this e-mail</span></font></p>Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Visit us online at <a href="http://www.clevelandclinic.org" target="_blank">http://www.clevelandclinic.org</a> for a complete listing of our services, staff and locations. Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you.</body></html>